Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. DescriptionThis position is in the Instruction unit and will direct and manage the design, development, and delivery of technical training programs for Bus and Rail Transportation. Develops and accomplishes division's goals, and maintains adherence to Metro rules, policies, and procedures in support of the agency's goals and objectives, efficiency of operation, cost effectiveness, and positive management-labor relations.
Examples of DutiesGENERIC- Develops goals, objectives, and priorities, and supervises staff at assigned location
- Directs the assignment of staff and resources to ensure that service objectives are achieved within budgetary constraints; conducts division shake-ups and bidding procedures
- Monitors staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; directs the maintenance of employee records and departmental statistics
- Directs the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness
- Directs the investigation and resolution of customer complaints
- Directs the administration of workers' compensation program activities
- Directs disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers compensation hearings and court cases
- Prepares written incident reports, correspondence, bulletins, and standard operating procedures
- Interacts with various departments and outside agencies to coordinate schedule and procedural improvements to ensure quality service
- Works closely with Bus/Train Operators, Supervisors, and other staff members in support of the goal to provide safe, courteous, and reliable transit service
- Assists in developing goals and establishing plans and priorities for assigned area
- Prepares daily reports for executive management review
- Supervises, trains, mentors, and motivates assigned staff
- Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
- Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
DIVISION/CONTROL CENTER/VEHICLE OPERATIONS- Directs the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates
- Provides direction to Bus Operators during accident investigation, schedule and route changes, and emergency situations
- Oversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Vehicle Operations
- Oversees the re-routing of bus lines and detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations; coordinates services with police, fire, road, and flood control agencies when assigned to Vehicle Operations
- Develops and oversees operating plans during emergencies and service disruptions, including maintaining published service levels and headways and ensuring staffing
INSTRUCTION- Directs and manages the design, development, and delivery of technical training programs for Bus and Rail Transportation to ensure assessments and standards are applied consistently across Operations.
- Identifies training needs; evaluates efficiency and cost effectiveness of program content and methods of instruction; observes, evaluates, and recommends improvements in teaching techniques; and ensures modifications and/or new equipment are incorporated into instruction.
- Develops scripts, screens, and flowcharts for use in technology-based-training programs.
- Prepares and presents timely reports on class performance; instructor and student pass/fail rates; student certification analysis; and evaluates in comparison to previous classes.
- Plans for long and short term training needs and adjusts curriculum in response to requests for revisions to existing programs.
TRACK ALLOCATION/START-UP/EVENT DIRECTOR- Directs and manages daily track allocation, special event coordination, and start-up operations for bus and rail; develops a consolidated service and staffing plan for special events and service disruptions.
- Develops and maintains a consolidated annual plan for major maintenance, construction, and project work to ensure advance notice is provided; monitors execution of maintenance and construction rail service adjustments to ensure compliance with submitted scopes of work, existing maintenance obligations, and contractual completions dates.
- Maintains an up-to-date special event calendar and track allocation schedule to minimize the overlap of scheduled maintenance and special events; communicates keys dates to impacted departments to ensure adequate bus and rail service levels and staffing during special events and service disruptions.
- Advises Service Planning leadership of changes to the work schedule to ensure an efficient and feasible use of track time; identifies opportunities to improve communication and processes to ensure understanding of and adherence to the work plan.
- Manages the development of detailed execution plans and timelines for transition nights (opening/closing/modification of a work zone) and ensures coordination of the Maintenance, and Signal and Traction Power engineering groups, to ensure safe work areas.
- Monitors weekend and daily coordination calls during major track work events to resolve conflicts/delays as necessary; escalates issues as required to senior management when a work event is behind schedule or otherwise forecasting a late return to service.
- Manages the development of work zone maps, safety requirements, and Signal and Traction Power isolation requirements, in compliance with Roadway Worker Protection (RWP) manuals, Metro safety rules, and Standard Operating Procedures (SOPs) to create clear and consistent guidelines for track access and the establishment of work zones; supports staff in determining resolutions to conflicting track rights requests.
May be required to perform other related job duties
Minimum QualificationsA combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education- Bachelor's Degree in Business, Public Administration, Education, or a related field
Experience- Five years of relevant management-level experience in transportation operations or transportation instruction depending on area of assignment
Certifications/Licenses/Special Requirements- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
- 24 hours on-call
- Night/weekend/holiday work required as designated by supervisor
- Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations
- Extensive safety training and/or use of protective devices and personal protective gear
Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are
not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
- Experience managing staff/personnel in a rail or bus operations environment.
- Experience developing curriculum and learning plans.
- Experience facilitating technical instructional design, e-learning development, and Learning Management Systems (LMS) administration.
- Experience in developing Learning Management Systems, e-learning authoring tools, multimedia development software, and emerging technologies like AI.
- Experience developing standard operating procedures and executing technical writing.
Essential KnowledgeKnowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
- Theories, principles, and practices of public bus or rail transit operations
- Applicable local, state, and federal law, rules, and regulations governing public transit systems
- Applicable California Vehicle Code and California Code of Regulations
- Metro transit operations, including lines, routes, fares, policies, and procedures
- Financial and analytical processes and procedures
- Modern management theory
- Applicable business software applications
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
- Planning, organizing, and monitoring the work of a transportation operations division
- Determining strategies to solve problems and achieve goals
- Analyzing situations, identifying problems, developing solutions, recommending and implementing solutions, and evaluating outcomes
- Exercising good judgment in stressful situations
- Communicating effectively orally and in writing
- Preparing comprehensive reports and correspondence
- Interacting professionally with various levels of Metro personnel, outside agencies, and the community
- Supervising, training, mentoring, and motivating assigned staff
Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
- Compile, analyze, and interpret complex data
- Meet tight time constraints and deadlines
- Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/ management agreements
- Plan financial and staffing needs
- Read, write, speak, and understand English
Special Conditions- The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions- Typical office situation
- Close exposure to computer monitors and video screen
Physical Effort Required- Sitting at a desk or table
- Operate a telephone or other telecommunications device and communicate through the medium
- Type and use a keyboard and mouse to perform necessary computer-based functions
- Communicating through speech in the English language required
DC
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro location:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered. *Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Closing Date/Time: 2/10/2025 5:00 PM Pacific