What You'll Be Doing

The Economic and Social Services Division in Wake County is looking for an Eligibility Case Manager I to join our Family and Children Medicaid Dual team. This hybrid role involves determining initial and ongoing eligibility for Medicaid programs, working closely with center patients, and interacting with center staff. The work is fast-paced, deadline-driven, and requires independence and focus. This position is located at SouthLight HealthCare in Garner.

Key Responsibilities:

• Enter required data and documentation into NCFAST and other electronic systems to authorize benefits.
• Assess information to determine eligibility for Medicaid programs (initial and ongoing).
• Respond to client inquiries, phone calls, emails, and requests for information.
• Provide required notifications of information needed and case outcomes.
• Manage queues and workflows in OnBase, NCFAST, and other systems.
• Complete daysheets, timesheets, and case action forms.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school degree or GED
• Two years of related experience
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience determining eligibility for a State or County Department of Social Services program (preferably Family and Children's Medicaid).
• Strong ability to work independently in a fast-paced environment with tight deadlines.
• Detail-oriented with a keen ability to manage multiple tasks and systems efficiently.
• Excellent communication skills, able to provide clear and timely information to clients and staff.

How Will We Know You're 'The One'?

• Adaptability with high stress tolerance
• Accountability and integrity with a strong attention to detail
• Strong ability to communicate complex policy and determine client budgets; and the ability to develop proficiency in calculating client budgets
• Customer service oriented, appreciative of client diversity, and possesses the ability to develop and maintain strong relationships with customers and responding to their identified needs
• Ability to perform independently in a fast-paced deadline-driven environment with extreme accuracy, to include flexibility and adaptability in an environment with frequent changes
• Proficient with basic computer skills
• Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and electronic document management system)
  
  

About This Position

Location: HSC Swinburne Raliegh , NC 27601

Employment Type: Regular

Work Schedule: Mon - Fri 8:00 am - 5:00 pm

Hiring Range: $22.84 - $27.43

Market Range: 22.84 - 32.03

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 2/3/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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