What You'll Be Doing

Wake County is excited to offer an incredible opportunity as a Housing Diversion Specialist-make a difference in your community today!

The Housing Diversion Specialist is responsible for identifying and transitioning guests into a full range of permanent housing opportunities, including individual apartments and shared housing. The Housing navigator will be based at the South Wilmington Street Center but may also conduct outreach activities to connect with local landlords. The Housing Diversion Specialist will work as a lead for a case management team that works closely with landlords to identify units.

The Housing Diversion Specialist provides guidance and support to guests and staff in searching for and securing housing by utilizing their housing stabilization plan and personal goals. You will assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing and advocate for clients with prospective landlords. You will also support participants in creation and evaluation of safety plans, provide education on their rights, and connect them to community services and resources.

Essential Functions:

• Monitor and support participant’s progression through their housing search plan
• Create and maintain lists of available housing options
• Act as a liaison between various housing authorities and landlords
• Gain knowledge of the rules and regulations of various housing programs
• Recruit and train potential landlords for shared living tenancies
• Assist in the recruitment and marketing of potential properties, outlining any restrictions and qualifications to help guests find suitable housing solutions
• Maintain and update client data systems and logs, including case notes, to ensure compliance with program outcomes, effective treatment plans and service goals
• Act as a liaison between various housing authorities and landlords to help assist clients navigate various subsidized housing options
• Facilitate and help solve client conflicts, encourage and model appropriate housing interactions and mediate discussions for conflict resolution
• Effectively communicate with team members and complete other assigned duties
• Attend all mandatory meetings and trainings to enhance your skills and knowledge and stay informed of the organization's plans and programs, as assigned

About Our Team

Wake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent and affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter, Veterans Services and Permanent Supportive Housing.

The Basics (Required Education and Experience)

• Bachelor's degree
• No specific experience required
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Housing/Homeless Prevention Experience
• Bi-Lingual Spanish preferred
• Experience with conducting intake assessments and Diversion - Referring out to community resources

How Will We Know You're 'The One'?

• Commitment with the ability to fight homelessness
• Solid communication skills and the ability to be adaptable and flexible
• Ability to take initiative and have compassion, good judgement and respect for others

About This Position

Location: Oak City Services Cntr Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 23.57 - 37.00

Market Range: 23.57 - 37.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 2/10/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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