What You'll Be Doing

Join #TeamWake as the Department Program Auditor Supervisor!

Are you a detail-oriented leader with a passion for ensuring program integrity and accountability? Health and Human Services is seeking a skilled Department Program Auditor Supervisor to lead a team of program auditors in the fight against over issuance, overpayments, and fraud within our Economic Services Programs.

As the Department Program Auditor Supervisor , you'll play a vital role in guiding a team to maintain the highest level of accuracy in preventing, detecting, and enforcing fraudulent activities. Your leadership will be key to driving productivity through strategic evaluations, regular meetings, and ongoing staff development. You’ll also be responsible for cultivating strong relationships with partner agencies, interpreting and explaining policies to ensure program success.

Responsibilities of the Department Program Auditor Supervisor include:

• Provides leadership and supervision over Department Program Auditors
• Ensures compliance with federal, state and county policies, procedures and guidelines
• Conducts second party reviews to ensure quality and accuracy of established claims
• Oversees appropriate actions on claims, local and state hearing to ensure investigation time standards are met per federal, state, and county guidelines
• Oversees data in NC Fast, Lotus Notes, and Hearing Database for appropriate information to track timeliness and payments
• Conducts investigations for state referrals and vacant caseloads
• Provides staff support thorough effective supervision, coaching, and performance management

NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Bachelor's degree
• Three years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Three (3) years Program Integrity experience within a State or County Economic Services program (Food Nutrition Services, Work First, Family and Children's Medicaid, Adult Medicaid, or Medicaid Special Assistance)
• Supervisory, Team Leader or Trainer experience within a State or County Department of Health and Human Services
• NCFAST or similar State or County Economic Benefit system experience at a proficient level
• Bachelor's degree in related field

How Will We Know You're 'The One'?

• Strong leadership skills
• Skill and ability in coordinating, facilitating, and participating in a collaborative approach to the completion of tasks or assignments
• Knowledge of prior and current State and Federal policy in Food and Nutrition program, Work First, Family and Children's Medicaid and Adult Medicaid policies
• Competent working Knowledge of NCFAST
• Comfortable working with Microsoft Excel and other computer programs that may be used in organizing data and creating reports
• Ability to work with staff and clients to achieve desired results
• Ability to provide guidance and feedback to help an employee or groups of employees strengthen their knowledge, skills, and abilities to accomplish a task or solve a problem, which in turn should improve job performance
• Ability to convey information clearly and concisely to groups or individuals either verbally or in writing
• Ability to listen and respond appropriately to others
• Ability to facilitate the flow of work for a process or procedure
• Knowledge of appropriate procedures for collecting and reviewing information
• Ability to monitor or regulate those procedures, tasks, or activities
• Ability to plan and support the development of others; Ability to identify knowledge, skills, and abilities necessary to fulfill current or future job/role responsibilities effectively
• Knowledge of appropriate policies and procedures for recruiting, selecting, developing, counseling, disciplining, and evaluating employees’ performances; retaining a diverse workforce
• Ability to assign work and to establish work rules and acceptable levels of quality and quantity of work
• Ability to review work and evaluate others’ performances, and to develop individuals’ competencies

About This Position

Location: HSC Somerset Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm

Hiring Range: 31.86-43.01

Market Range: 31.86 - 54.17

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 2/7/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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