What You'll Be Doing

Wake County Health and Human Services is seeking a dedicated and detail-oriented Energy Assistance - Eligibility Caseworker II to join our Energy Program team. This role focuses primarily on the Crisis Intervention Program (CIP), which provides assistance to low-income families facing heating- or cooling-related crises. In addition to CIP, this work unit administers funding sources like:

• Low Energy Assistance Program (LIEAP)
• Emergency Assistance under Temporary Assistance for Needy Families (TANF-EA)
• Wake County Emergency Assistance Program (WCEA)

This position will be based at the Northern Regional Center Building, once training is completed. Training will occur at our Swinburne location. This role requires working in the office for the first six months or until quality work standards are met. Once standards are met this role is hybrid.

Key Responsibilities:

• Conduct in-person interviews with clients to gather necessary information for determining eligibility.
• Assess client situations and provide appropriate information about economic benefits, community resources, and other services.
• Accurately enter data into computer systems to authorize benefits.
• Request and evaluate verification documents needed to determine eligibility according to program policies.
• Make eligibility determinations and maintain accurate and timely documentation.
• Serve as backup for other caseworkers, handle reports, and use a document management system for caseload management.
• Occasionally work at alternative Wake County or community-based locations after hours or on weekends during LIEAP season.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school degree or GED
• Three years of job-related experience
• Valid driver's license and a safe driving record may be required.
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• One (1) year or more of determining income eligibility for the Energy Assistance programs or related program
• Proficient NCFAST skill level
• Proficient OnBase skill level

How Will We Know You're 'The One'?

• Knowledge in NCFAST for Energy Assistance programs
• Ability to apply complex policy to determine client budgets
• Proficient in calculating budgets
• Ability to review and assess financial information
• Ability to interpret policy and translate complex concepts to the public
• Ability to perform at a satisfactory level within a deadline-driven environment with short timeframes
• Ability to work in a fast-paced environment with great attention to detail and accuracy
• Strong verbal and written communication skills
• Ability to be flexible and adaptable in an environment with frequent changes
• Proficient with basic computer skills (e.g., Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV
• Strong ability to develop and maintain strong relationships with customers by listening to their needs and responding accordingly

About This Position

Location: Northrn Regional Center Wake Forest, NC 27587

Employment Type: Regular

Work Schedule: Monday - Friday 8:30 am - 5:15 pm

Hiring Range: 23.20 - 28.42

Market Range: 23.20 - 33.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 1/31/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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