What You'll Be Doing

The Data Analyst for the Child Welfare Division offers a unique opportunity to promote a data driven and outcomes-based culture within the agency. The successful candidate will have the talent to see the big picture using data, identify trends, create visually attractive presentations to communicate data story, and help create and implement plans to improve practices based on the data.

This position reports to the Continuous Quality Improvement Manager (CQI) and may require some evenings, weekends, and a rotating on-call schedule. The Data Analyst is assigned to the Wake County Health & Human Services Center Swinburne Center.

Position requires highly advanced and exceptional technology knowledge and skills in:

• Microsoft Office 365, particularly Excel
• Data visualizations and data storytelling
• Case management systems/databases

Essential Functions:

• Develop and publish reports and data dashboards
• Create data visualizations, including infographics, that tell a clear story of findings to coworkers with limited or no experience with data
• Deliver clear, insightful interpretation of data
• Monitor data quality and provide technical assistance to end users, as needed
• Conduct statistical analyses of data and program evaluations to identify trends and develop plans for improvement
• Lead improvement projects, assist with monitoring of improvement plans
• Collaborate with other units within CQI (quality assurance, training, coaches) and outside of CQI
• Create and refine reports in case management system
• Serve as Subject Matter Expert for Child Welfare data, consult on data needs, interpretation, and quality

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Bachelor's degree in Data Analytics/Science, Computer Science, Information Systems, Computer Engineering or related field (i.e. Public Policy, Psychology, Health or Human Sciences)
• Two years of experience in data science and analytics
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Child Welfare, Health, or Human Services professional level employment
• Ability to learn new organizational systems and processes quickly
• Master’s Degree in Social Work, Public Administration, Public Policy, or related field
• Knowledge of data management best practices
• Ability to communicate and work with business subject matter experts and organizational leaders
• Ability to communicate technical information well, both written and oral, and make effective public presentations

How Will We Know You're 'The One'?

• Analytical thinking
• Problem-solver
• Exceptional technical knowledge and skills
• Child Welfare policy knowledge
• Teamwork and relationship building
• Coaching and mentoring
• Excellent communication skills to discuss and convey complex concepts
• Demonstrated ability to write and present information succinctly and easily understood by audience
• Continuous improvement and change management experience
• Highly developed interpersonal skills
• Acts with integrity at all times
• Works independently, quickly, and efficiently in a hybrid remote/in-office environment
• Creative, innovative
• Microsoft Office 365, particularly Excel
• Data visualizations and data storytelling
• Case management systems/databases

About This Position

Location: HSC Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon-Fri 8:30 am - 5:15 pm

Hiring Range: 68,544 - 92,533 Commensurate with Experience

Market Range: 68,544.00 - 116,522.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 1/28/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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