What You'll Be Doing

Join #TeamWake as a WIC Client Coordinator!

Women, Infants, and Children (WIC) is a special supplemental nutrition program offered throughout Wake County. The WIC program is funded by the United States Department of Agriculture. WIC provides individualized nutrition counseling and group nutrition education, nutritious foods, breastfeeding promotion and support, and referrals for health care and other services for income-eligible women who are pregnant or post-partum, infants, and children up to age 5.

We are currently seeking a Full Time Client Services Coordinator to join our passionate WIC team. The Client Services Coordinator performs routine and moderate to complex administrative tasks to ensure efficient daily departmental operations. Assignments may include reception duties and functioning as department initial point of contact. The Client Services Coordinator will also provide outreach, intake, care and referral services for clients in need of public health, mental health or social services assistance. This role may obtain general client information, verify eligibility and assist with form completion and ancillary services.

Essential Functions Include:
•Responsible for income screening and benefit issuance for a supplemental nutrition program for women, infants and children at the Sunnybrook location for Human Services and regional sites including any new sites

•Registering clients for services, interviewing clients on a one-to-one basis; accessing computer-based records; making eligibility and issuance determination based on federal and state rules and regulations; entering information and data within clients' records

•Answering incoming calls and inquiries regarding the program; assisting the public with program explanation, scheduling all WIC appointments, and making referrals to other agencies and services

•Assisting with special projects and duties as requested, performing research, gathering materials and collecting and entering data

Work sites include: Sunnybrook Public Health Center in Raleigh and any of the regional centers including Wake Forest, Zebulon, Fuquay-Varina, and Departure Human Services Center, and Cary. This position rotates to Cary 2-3 days per week.

*NOTE - A criminal background check will be conducted

*Work Schedule: 40 hours/week Mon-Fri 8:30am-5:15pm, 1 evening per week until 7:00 PM, & 1 Sat per month 8:30-2:00

NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school diploma or GED
• Two years of experience in clerical or administrative support work
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience working with the WIC Program
• Experience working with the public
• Experience determining eligibility based on income, preferably in a medical or healthcare setting
• Experience with computer data entry
• Experience applying federal policies and regulations
• Proficiency in Spanish

How Will We Know You're 'The One'?

• Ability to work with the public including excellent customer service skills, excellent interpersonal skills and the ability to manage conflict
• Experience working with computer software
• Excellent time management skills
• Strong problem-solving skills
• Easily adapts to changing situations
• Resilient
• Values Diversity

About This Position

Location: HSC Sunnybrook Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm *see description*

Hiring Range: 22.13 - 25.43

Market Range: 22.13 - 28.73

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 1/19/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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