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Job Description
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- Position Summary
- (Classified as: Student Services Professional IV)
Full-time temporary position available on or after April 7, 2025 and ending on or before April 6, 2026 in Basic Needs. Appointment will be made for one year from date of hire with the possibility of reappointment and/or becoming permanent based on budget, department needs, and job performance.
Under the general supervision of the Director for Basic Needs, the Housing and Financial Security Navigator leads initiatives to support student housing and financial security as part of a broader effort to address basic needs. This role involves addressing complex challenges at individual, group, and organizational levels by implementing solutions, facilitating non-clinical case management support, and fostering partnerships on campus and in the community. The Navigator provides guidance to students accessing housing and financial security resources, using basic counseling techniques to promote well-being and academic success. Additionally, the position supports program development, implementation, evaluation, and budget planning while mentoring members of the Basic Needs team, including graduate-level staff. Key responsibilities include coordinating collaborative efforts with campus departments, community-based organizations, and agencies. The Navigator also contributes to programs such as CalFresh, food security initiatives, and Basic Needs education and outreach, ensuring holistic support for student success.
Incumbents in this classification typically utilize a combination of high-level analytical skills and high-level interpersonal skills in working on complex problems from the investigation and analysis stage through the solution and implementation stage. This is the first level where assignments regularly impact other Student Services areas and where the scope of assignments is program-wide. May serve as “working supervisors” or lead persons.
Student Services Professionals provide a broad range of services and activities designed to support students from preadmission through post-graduation. These services aim to help students progress toward their degree objectives, enhance their learning experiences beyond the classroom, and effectively apply the knowledge and skills gained during their university journey. Responsibilities include offering information and guidance, helping students evaluate problems and determine solutions, assessing needs and authorizing services, and coordinating programs, events, and projects. Additionally, they facilitate student engagement in campus life, advocate for student needs with university stakeholders, and provide support to students navigating personal and institutional challenges.
- Job Duties
- Duties include but are not limited to:
- Provide advisement, information and guidance to students.
- Assist students in problem-solving and decision-making.
- Advocate for the needs of individual students and groups of students to university administrators, faculty, and staff.
- Provide support and assistance to students facing a variety of personal as well as institutional problems, questions, and challenges.
- Interact with students in the most sensitive and complex group problem situations.
- Coordinate and administer programs, events, and projects.
- Facilitate student involvement in campus life.
- Plan and organize work requirements and tasks within assigned areas of responsibility.
- Determine work priorities and selecting desired methodology from alternative approaches.
- Handle unusual situations without advice or instruction, solving problems, and making decisions which have impact on the work of others and the department to which assigned.
- Perform major program analysis responsibilities for an entire division.
- Assist with budget tracking and planning.
- Provide work lead direction as “working supervisor” or lead person.
- Support ongoing training and development of student positions.
- Collaborate with community organizations, government agencies, campus partners, CSU campuses, the Chancellor’s Office, and faculty supporting program needs and initiatives.
- Coordinate and participate in departmental outreach efforts including but not limited to social media, campus events, orientation etc.
- Review existing and proposed policies, practices, and organizational structure and propose changes or develop full revisions as appropriate.
- Conduct studies and surveys and preparing reports with recommendations based on results.
- Provide analysis and guidance in major installations (office-wide) of new procedures and systems.
- Develop thorough and extensive written materials for the purpose of developing knowledge and skills of students.
- Make recommendations involving broad areas of policy formulation and complex administrative action and for implementation of such recommendations when adopted.
- Develop and implement evaluation methods to assess the effectiveness of programs and services.
- Assist with report and proposal writing.
- Maintain required documentation web-based resources reports and student records in accordance with university policies, government regulations, and accreditation standards.
- May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
- The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
- At the direction of appropriate administrator, may provide support to other departments/areas within functional area/department as needed.
- Other duties as assigned.
- Minimum Qualifications
- Education : Equivalent to graduation from a four-year college or university in a related field, plus upper division or graduate course work in counseling techniques, interviewing and job related conflict resolutions.
Experience : Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. (A master’s degree in Counseling, Clinical Psychology, Social Work, or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career or counseling.)
- Preferred Qualifications
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- Four (4) years experience working with housing security programs, basic needs, providing crisis intervention and or trauma informed care related programs.
- Master’s degree in social work.
- Two (2) years experience working in Human Services related programs post degree.
- Experience working with community-based organizations and county agencies facilitating Human Services support.
- Working with higher education programs supporting college students navigating financial difficulties and or hardships.
- Experience conducting workshops and facilitating events.
- Experience working with students from various ethnic and socioeconomic backgrounds, including underserved students.
- Experience with local state or federal grants.
- Knowledge, Skills, Abilities
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- Ability to interpret and apply program rules and regulations.
- Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
- Ability to obtain factual and interpretive information through interviews.
- Ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
- Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
- Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
- Thorough knowledge of the principles of individual and group behavior.
- General knowledge of the principles, practices and trends of the Student Services field.
- General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, and organizational procedures of the campus.
- Ability to advise students individually and in groups on complex student-related matters.
- Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations.
- Thorough knowledge of the policies, procedures, activities, and practices of the program area to which assigned, or the ability to quickly acquire such knowledge.
- General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned.
- General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management.
- General knowledge of interview techniques and advanced statistical and research methods.
- Ability to carry out very complex assignments without detailed instructions.
- Ability to advise students individually or in groups on varied and complex matters.
- Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
- Ability to reason logically and analyze and solve the organizational and operating problems of one or several program areas.
- Ability to plan, coordinate, initiate actions necessary to implement administrative or group decisions or recommendations and ability to evaluate programs, services, policies and procedures.
- Ability to analyze and define complex organizational, policy or procedural problems or situations accurately, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
- Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served.
- Ability to establish and maintain effective, cooperative and harmonious working relationships with a variety of individuals in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
- Special Conditions
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- May be required to work after-hours, evenings, or weekends.
- Position is considered essential to continuity of university operations and my need to work on-site during closures.
- Travel between Turlock and Stockton campuses or partner agencies
- Physical Requirements
- The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to move and/or carry 50 pounds; push 100 pound on cart.
- Salary Range
- Anticipated salary will be $6,019 - $6,621 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $6,019 - $8,585 per month)
- Compensation & Benefits
- Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Link to (Bargaining Unit: 4) Benefits Summary: CSU Employee Benefit Summary
- How to Apply
- To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resumé. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the “Apply Now” button on this page.
- Application Deadline
- OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER JANUARY 24, 2025. (Applications received after the screening date will be considered at the discretion of the university.)
- Criminal Background Clearance Notice
- Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
- Additional Information
- Campus & Area
California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.
Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West’s No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.
Clery Act Disclosure
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.
Equal Employment Opportunity
The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.
Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form .
CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU-related work outside California.
- The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.
INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE
Advertised: Jan 09 2025 Pacific Standard Time
Applications close:
Closing Date/Time: -
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ABOUT THE COMPANY
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Stanislaus State
Show moreCalifornia State University, Stanislaus serves a diverse student body of more than 10,000 at two locations in the Central Valley — a beautiful 228-acre campus in Turlock and the Stockton Campus, located in the city’s historic Magnolia District. Widely recognized for its dedicated faculty and high-quality academic programs, the University offers 43 majors, 41 minors and more than 100 areas of concentration, along with 16 master's degree programs, seven credential programs and a doctorate in educational leadership.
The University opened as Stanislaus State College in 1960, with a faculty of 15 and fewer than 800 students, at the Stanislaus County Fairgrounds in Turlock. The institution moved to its current location in 1965, gained university status and its present name in 1986, and opened its Stockton Campus in 1998.
Stanislaus State is part of the California State University, a 23-campus system across California. With more than 400,000 students, it is the largest, the most diverse, and one of the most affordable university systems in the country. CSU campuses emphasize access to quality public higher education and workforce preparation that is responsive to regional needs.
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