What You'll Be Doing

Serves as a primary program resource regarding processes and procedures. Performs a variety of program support, administrative and coordinative duties. Acts as a liaison with other program areas, departments or external agencies to ensure effective coordination and distribution of program information. Role differentiated from an Office Assistant based on the significant knowledge of program operations and policies and increased level of accountability.

• Interprets and explains program information such as: policies, procedures, eligibility requirements, application details, or payment information. Uses various databases to research and obtain information regarding program eligibility. Collects required documentation and uploads as required
• Investigates and resolves problems or complaints. May activate and deactivate user accounts; serve as the resource to reset passwords and assist users with logging into the appropriate system
• Participates in planning and program implementation
• Conducts research, analyzes data and develops program materials
• Coordinates program logistics; may coordinate the hearing process and oversee special projects in the program area
• Analyzes data and develops reports regarding the status of programs, projects, contracts, vendor arrangements and coordination of special projects. Drafts and distributes correspondence and assists in preparing Power Point presentations or other program materials
• Maintains program records. Collects and records program-related fees
• Reviews program documents to ensure compliance with established guidelines and timeframes
• Schedules meetings or program events and assists in organizing the logistics
• May record and distribute minutes from meetings
• Performs office support for a variety of program and project assignments
• Compiles, copies, sorts, and files records of office activities
• Processes mail

About Our Team

With a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. Wake County Government employs approximately 4400 employees and approximately 1000 of those are employed by the Sheriff’s Office that provides Law Enforcement services throughout the community. With over 850 square miles of area and 1 million residents, Wake County Sheriff’s Office is the primary law enforcement agency for those in the unincorporated areas of the County. For more information about Wake County Government, visit www.wakegov.com and the Wake County Sheriff’s Office at www.wakegov.com/sheriff.

The Basics (Required Education and Experience)

• Associate's degree
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Requires basic job knowledge of systems and procedures obtained through prior work experience or education
• One year of job-related experience
• Equivalent education and experience are accepted

How Will We Know You're 'The One'?

• Working knowledge of policies, procedures and precedents affecting program; the program’s organization including its mission, services and clients
• Ability to analyze, interpret, and implement policy and procedural guidelines
• Skill in organizing work flow and coordinating activities
• Considerable knowledge of administrative and office techniques

About This Position

Location: Public Safety Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Mon - Fri

Hiring Range: 22.84 - 27.43

Market Range: 22.84 - 32.03

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 2/6/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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