Airport Operations Manager (Terminal Operations)

Minimum Qualifications
Bachelors degree in Business or Public Administration, Aviation management or related field, plus five (5) years experience in airport operations, two (2) of which were in a supervisory capacity
One (1) year of relevant work experience may substitute for one (1) year of the required education up to a maximum of four (4) years.

Licenses or Certifications:
None
Notes to Applicants

This position is responsible for planning, organizing, and managing programs in the administration and operations or the airport terminal.
Oversees and manages activities that ensure compliance with federal, state, and local laws, procedures and regulations regarding airport operations.
Makes immediate decisions necessary to ensure the continued safe operation of the airport with intent to eliminate or mitigate operations delays and/or negative impacts to passengers, tenants and airlines.
Manages operational efforts in response to
emergencies, significant weather events and other situations and incidents in the airport terminal. Coordinates the activation of the Department Operations
Center ( DOC ) during airport terminal emergencies, Irregular Operations ( IROPS ) and planned special events.

TRAVEL :
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

ASSESSMENT :
A skills assessment will be required for this position.

ON- CALL / CALL BACK RESPONSIBILITIES :
Position may require on-call or call back responsibilities.

SHIFT INCENTIVE :
Shift work includes shift differential incentive for evening and night shifts and weekends.

ESSENTIAL PERSONNEL :
This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.

APPLICATION INFORMATION :

• A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.
• Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application.
• The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”).
• Resumes will not be used to qualify for the position and will not be used to recommend salary.
• Supplemental information or changes to your application will not be accepted after the job posting closes.
• The responses to the supplemental questions inquiring about experience should be reflected on your application.

VETERAN :
Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

CRIMINAL HISTORY RECORDS CHECK
The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

GOOD STANDING - DEPARTMENT / DIVISION POSTINGS :
Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

LANGUAGE :
Must have the ability to read, write, and fluently speak in English.

OVERTIME :
Overtime may be required with or without notice.

WORK HOURS :
Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.

DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .
Pay Range
$42.26 - $54.94

Hours
Core Hours:
Sunday - Thursday or Tuesday - Saturday, 6:00 a.m. - 2:00 p.m. or 10:00 a.m.- 6:00 p.m.

Hours may change depending on departmental needs.

Work hours will include after-hours, holidays, and weekend work as needed.
Job Close Date 01/20/2025 Type of Posting External Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Bergstrom International Airport Preferred Qualifications

• Experience in Airport Terminal Operations in a medium or large hub airport
• Experience managing construction activities in an airport terminal and on landside roadways
• Experience balancing multiple competing priorities, demonstrating sound judgment, and utilizing decision making skills necessary to manage operational and emergency situations
• Experience in using analytics and critical thinking to increase efficiencies in operations

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


1.Manage airport response to emergencies, i.e., respond to emergencies, coordinate emergency activities, and implement emergency plans, etc.
2.Coordinate opening and closing the airport (or portions of it) for divisional areas based upon airport conditions and related safety factors.
3.Develop operational policies/procedures and recommend implementation methods.
4.Develop division/ section budget and monitor expenditures.
5.Coordinate operations with outside contractors; serve as department liaison to airlines, fixed base operators, tenants, federal/state agencies, the public, and the news media.
6.Represent City at boards, commissions, department at meetings and conferences, etc.
7.Represent the Department in the development, administration, enforcement, project management, and negotiation of leases/other contracts and use of Airport land, facilities, and services.
8.Develop and evaluate leases, agreements, or other sources of revenue; confers with lessees to resolve complaints or performance deficiencies; provide information to individuals and private business firms seeking airport leases and concessions; make recommendations for approval, denial, or discontinuance of facility usage.
9.Inspect facilities, grounds and equipment and ensure safe and efficient operations.
10.Direct the operation and maintenance of the water quality control discharge system; develop operational procedures required to meet federal, state, and local water quality regulations.
11.Make recommendations on construction, alterations, and maintenance activities on airport facilities and equipment and coordinate construction activities on landside properties.
12.Review logs, operational reports, etc. and develop/prepare proposed changes.
13.Write technical reports.

Responsibilities- Supervision and/or Leadership Exercised:
Responsible for hiring, disciplinary actions, performance evaluations, training, counseling employees, and other supervisory duties.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


Knowledge of supervisory and managerial techniques and principles.

Knowledge of applicable processes, techniques, and methods.

Knowledge of city practice, policy, and procedures.

Skill in handling conflict and uncertain situations.

Skill in handling multiple tasks and prioritizing.

Skill in using computers and related software applications.

Skill in data analysis and problem solving.

Ability to establish and maintain effective communication and working relationships with city employees and the public.

Ability to work with frequent interruptions and changes in priorities.

Ability to train others.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires a Bachelors degree in Business or Public Administration, Aviation management or related field, plus five (5) years experience in airport operations, two (2) of which were in a supervisory capacity. One (1) year of relevant work experience may substitute for one (1) year of the required education up to a maximum of four (4) years. Do you meet these qualifications?

• Yes
• No

* Describe your experience in airport terminal operations in a medium or large hub airport. Indicate the position listed in your applications that supports your answer.
(Open Ended Question)
* Please describe your experience managing construction activity while managing airport operations. Please include types of construction activities and operational considerations for each activity you provide.
(Open Ended Question)
* Please describe your experience balancing multiple competing priorities, demonstrating sound judgment and utilizing decision-making skills necessary to manage operational and emergency situations.
(Open Ended Question)
* Describer your experience in using analytics and critical thinking to increase efficiencies in operations.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?
(Open Ended Question)
* The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired.

• I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment

* This position will require a Criminal Justice Information Services (CJIS) screening by the Department of Public Safety of Texas. Do you meet the requirements to successfully pass a DPS of Texas CJIS background check?

• Yes
• No

* Were you referred by an current employee of the Department of Aviation? If so, please provide the employee's full name.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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