Customer Service Representative - FSB (Returned checks)

Customer Service Representative-FSB- Returned Checks

Department of Revenue

Location: 301 W. High Street, Jefferson City, MO

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Our Customer Service Representative position is located within our Financial Services Bureau and will assist customers on return checks for motor vehicle and driver’s license transactions. The ideal candidate should have excellent customer service skills, as well as, basic knowledge of motor vehicle and driver’s procedures.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Process return checks for motor vehicle and driver’s license transactions
• Process payments for return check customers via phone, mail, and other departments
• Communicate with customers via telephone, email, or letter regarding return check account information
• Interpret and explain rules, regulations and policies to customers
• Maintain both an internal email, voicemail inbox and respond to customers accordingly
• Communicate with other departments and law enforcement regarding return check accounts

CORE COMPENTENCIES NEEDED:

Strategic Thinking Computer Literacy

Customer Service Self-directed

Attention to Detail Clear Communication

QUALIFICATIONS:

• High School diploma or high school equivalency certificate
• 2-4 years’ experience as an associate customer service representative or closely related work
• Preferred knowledge of motor vehicle policies and procedures

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all employees

The State of Missouri is an equal opportunity employer.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Process return checks for motor vehicle and driver’s license transactions
• Process payments for return check customers via phone, mail, and other departments
• Communicate with customers via telephone, email, or letter regarding return check account information
• Interpret and explain rules, regulations and policies to customers
• Maintain both an internal email, voicemail inbox and respond to customers accordingly
• Communicate with other departments and law enforcement regarding return check accounts

CORE COMPENTENCIES NEEDED:

Strategic Thinking Computer Literacy

Customer Service Self-directed

Attention to Detail Clear Communication

QUALIFICATIONS:

• High School diploma or high school equivalency certificate
• 2-4 years’ experience as an associate customer service representative or closely related work
• Preferred knowledge of motor vehicle policies and procedures

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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