Technical Assistance Coordinator PBSO

Technical Assistance Coordinator

(Developmental Disability Service Supervisor)

Typical working hours: 8:00 AM to 5:00 PM, Monday through Friday

Hybrid Work Schedules/Flexible Schedules/No On-call

Job Location:

This position is currently located at Poplar Bluff Satellite Regional Office, 2351 Kanell Boulevard, Poplar Bluff, MO 63901. However, it can can be domiciled at any DMH location throughout the State of MO. Eligible for hybrid work options after two performance meetings with supervisor.

Why you’ll love this position:

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

Role Description:

We are looking for a positive professional to join our Targeted Case Management Technical Assistance Coordinator (TCM TAC) Team. This is a senior-level professional community-based work with Targeted Case Management agencies who support persons with developmental disabilities. The TCM TAC performs audits and reviews regarding TCM Services and provides technical assistance to support the Targeted Case Management Providers with assistance as related to TCM Contract Compliance, ISP planning, ISP guidelines, accurate completion of authorizations, level of care, Medicaid process, state plan services, Medicaid waiver guidelines, IQMFD, Division guidelines, Division Directives, Code of State Regulations, and other TCM processes.

Responsibilities include but are not limited to:

• TCM TACs perform audits and reviews regarding TCM Services, as well as follow up to verify remediation of identified findings from reviews.
• TCM TACs provide Technical Assistance to TCM Providers regarding TCM Contract requirements, Annual TCM Review process, as well as other TCM Processes.
• TCM TACs develop trend reports for individual TCM Providers on an annual basis, as well as analyze TCM Provider trends on a quarterly basis.
• TCM TACs are a member of the team to work with the TCM provider on Corrective Action Plan processes as needed.
• TCM TACs disseminate information regarding process changes as related to TCM Services.
• TCM TACs submit TCM provider requests for SC access requests and SC revocations.
• TCM TACs follow up with TCM Providers regarding information gathering and data clean up.
• TCM TACs participate and present information in meetings with TCM Providers, such as TCM Provider Meetings, Annual TCM Review meetings, Regional QEP meetings, and other meetings as requested.
• TCM TACs review and approve Level of Care determinations.

Preferred Qualifications:

Experience with meeting facilitation, effective problem solving and team collaboration skills, creation and presentation of information, and working with spreadsheets and data analysis is essential. Support Coordination experience is preferred.

Required Minimum Qualifications:

Three or more years of relevant experience.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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