Behavioral Health Case Manager III

Multiple vacancies with the Health and Human Services Agency located in Visalia. This recruitment will establish an employment list to fill current and future vacancies in various programs and facilities. Some positions may require shift work including overnight, holidays, and weekends needed for a 24-Hour facility.

Positions are located in Visalia.

This position requires incumbents to engage with consumers of Behavior Health and/or Alcohol and Drug Services in reducing barriers to treatment and provide support to their wellness and recovery.

Typical Duties

Provide training, oversight, and mentorship guidance to Behavioral Health Case Managers; assign cases to other case managers and consult with staff on various case management aspects; actively engage clients/family to determine what services and support will assist in reaching their personal goals, considering the clients/family's unique needs and preferences; assist supervisor with caseload monitoring and performance of case managers and provide supervisor with updates of unit member’s performance on an on-going basis; review and provide recommendations to supervisors and management for client-based care offered within a licensed residential facility; respond to oversight entity requests, complete critical incident reports, and ensure an adequate staffing level is maintained; coordinate client linkage to community-based resources to maximize support systems, promote wellness and recovery, and minimize risk of hospitalization or homelessness; manage a caseload involving complex case work in challenging work areas; ensure client/family receives or is connected to adequate support, resources, and education when client experiences a transition in settings including but not limited to returning to the home from a residential stay or incarceration to transitional housing; maintain productivity expectations related to activities that are billable and may be reimbursed by state, federal, and/or other payor oversight entities and as determined by program needs.; assist by providing effective crisis intervention services and consult with clinical staff on observed risks and information gathered over the phone or in the field; ensure the clients attend all necessary therapy, medical, and important medication management appointments as outlined in their wellness plans; build rapport with clients by listening, interacting with them, and engaging the clients in treatment; manage a caseload by ensuring timely client contact, initiating and maintaining a variety of progress notes, service records, coordinating with other service providers when appropriate, and other required documentation in standard form and language. Ensure timely submission of all documentation given expectations of program and supervisor; consult with peers, multi-disciplinary team members, and supervisor, as appropriate, to ensure appropriate services and resources are provided to all clients; act as an advocate for the client and family and, in partnership with them, maintain liaison with the family, schools, legal entities, landlords, various community groups, and others as required; maintain accurate, complete, and legible field notes and services provided; consult with peers, multi-disciplinary team members, and supervisor, as appropriate; present to a multidisciplinary treatment team an overview of client cases that will transition to a lower level of care; develop and facilitate instructional training on various recreational or rehabilitative skill programs that will provide client with self-care skills such as budgeting, food preparation, nutrition, and housecleaning; develop and carry out preventive community outreach services in collaboration with community partner agencies, contractors, and/or law enforcement; provide services and support to clients wherever they are needed most, whether it be in the field, including non-traditional settings, or at our clinics; m ay hold/lead peer consulting groups. Other essential job duties may be assigned that are not listed above but are relative to this job classification.

Minimum Qualifications

Minimum qualifications are used as a guide for establishing the education, training, experience, special skills, and/or licenses that are required and equivalent to the following.

Education/Experience: Equivalent to completion of 60 college credits in the Behavioral Health or Human Services field, Social Work, Biological or Social Sciences, or certification as a Certified Nursing Assistant, Behavioral Health Technician, Pharmacy Technician, or Emergency Medical Technician (EMT), OR related work experience may be substituted for the education requirement on a year-for-year basis AND two (2) years of experience equivalent to a Behavioral Health Case Manager II in Tulare County.

Knowledge of : Advanced principles and techniques of interviewing and counseling at a level not requiring licensure as a Behavioral Health professional; regulatory, licensing, policy, and local socioeconomic conditions affecting the work of Behavioral Health in a public social services agency; components of multidisciplinary treatment plans and their implementation; programs and treatment techniques for the support and care of individuals with severe and persistent mental illness; techniques for evaluating and monitoring family situations and problems, including psycho-social and health/medical issues sufficient to assist in the development and implementation of treatment plans within a multidisciplinary treatment team; case management methods and techniques; effective crisis intervention techniques; correct grammar, spelling, and punctuation; community resources available to assist clients.

Skill/Ability to: Work and communicate effectively with people of various educational and socioeconomic backgrounds by respecting beliefs, interpersonal styles, attitudes, and behaviors of both clients and co-workers; manage a complex caseload of chronically mentally ill clients; assist in the development, implementation, and monitoring of treatment plans in difficult casework areas; act effectively in emotional and stressful situations to respond to emergencies and adopt an appropriate course of action; define problems, collect and evaluate information, organize and analyze materials and client needs, draw valid conclusions, and formulate appropriate case management recommendations; present oral and written reports concisely and clearly to a multidisciplinary treatment team during case staffing meetings, observation, and case reviews to identify barriers to treatment; prepare and maintain accurate case records, reports and correspondence using correct grammar, punctuation, and spelling; establish and maintain effective working relationships with Agency staff, community groups, and resource agencies; communicate and interact effectively, orally and in writing, with persons of various educational, socioeconomic, and cultural backgrounds; operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment; complete multiple priority projects with strict deadlines; maintain confidentiality of all information and materials.

Additional Information

Conditions of Employment:

• Possession of, or ability to obtain, an appropriate, valid California driver's license.
• Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions.
• An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions.
• Some job classes may also require a physical exam.

College Cost Reduction Access Act : This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan service or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Bargaining Unit 4

The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.

Benefit Amount: An annualbenefit amountis provided and may be applied towards health insurance premiums (medical, dental, vision, life and long-term disability).This benefit is pro-rated and paid on a pay period basis (24 pay periods).

Health Insurance: A choice of PPO and HMOmedical plans which include PPOand HMO dental plans andinclude dentalandvision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, andVision Services Plan (VSP).

Retirement: The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.

Paid Holiday Leave: 12 set days and 1 personal holiday.

Vacation Accrual:
2 weeks per year (0-3 years of service)
3 weeks per year (3-7 years of service)
4 weeks per year (7-11 years of service)
5 weeks per year (11+ years of service)
Limit of 300 hours.

Sick Leave Accrual: 12 days per year with unlimited accumulation, 50 hours of which may be used toward family sick leave.

Group Term Life Insurance and AD&D: $10,000; Provided by Standard Insurance Company.

Disability Insurance: Employees are covered by State Disability Insurance. The premium is paid by the employee.

Deferred Compensation: A voluntary deferred compensation plan is available.

To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/

The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.

Closing Date/Time: 1/3/2025 11:59 PM Pacific

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• Tulare County Health and Human Services

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