Care Manager (Transitional Care Services)

Care Manager (Transitional Care Services)

CalOptima Health is seeking a highly motivated an experienced Care Manager (Transitional Care Services) to join our team. Transitional Care Services (TCS) is a collaborative practice responsible for supporting CalOptima Health's members to ensure successful transitions of care and connection to needed services and supports. The Care Manager for TCS will facilitate communication and coordination among all participants of the health care team and the member to ensure the services provided promote quality and cost-effective outcomes for members who have recently discharged from the hospital, emergency department (ED) or are experiencing a transition of care, including any member that is identified, referred or recommended by the discharging facility. The incumbent will be responsible for ensuring appropriate transitions of care in collaboration with the member, designated family members, post-discharge providers, CalOptima Health's providers, health networks and community partners. The incumbent will serve as a resource for CalOptima Health's providers, health networks and community partners.

Position Information:
Department: Utilization Management
Salary Grade: 310 - $72,096 - $115,353 ($34.66 - $55.4582)
Work Arrangement: Full Telework**This position is eligible for telework in California.**

Duties & Responsibilities:
85% - Transitional Care Services
Assesses member needs using a standardized health needs assessment or health risk assessment with member or member's representative.
Performs post-discharge assessment to identify member's post-hospital, post-ED or post-transition of care needs including but not limited to:
Member's physical, functional, social and psychological status
Member's cultural and linguistic needs
Caregiver resources and available benefits
Follow-up provider care and ensuring scheduled appointments
Durable medical equipment and supplies
Community resources
Develops and implements a member's specific care plan which includes prioritized Specific, Measurable, Achievable, Relevant, and Time-Bound (SMART) goals; care plan will be continuously reviewed, modified and updated to reflect the member's needs.
Schedules weekly follow-ups with member or member's representative to assess progress towards goals and identifies barriers to meeting goals.
Provides regular outreach to assigned members along with assigned members from a worklist and evaluates quality of service given to members according to department contact standards.
Coordinates care, services and referrals with members, members' family members/representatives and other providers, as appropriate, including community supports and Long-Term Support Services (LTSS).
Conducts face-to-face meetings at settings outside of CalOptima Health's locations such as in hospitals, skilled nursing facilities, long-term acute care hospitals, recuperative care and in member's home settings with members, members' family members/representatives and other providers, as appropriate.
Communicates with member's physicians, specialists, community agencies and vendors to ensure coordination of services.
Facilitates referrals to behavioral health/substance use disorder services, and identifies and makes referrals to the LTSS department, community supports and community resources.
Facilitates and participates in Interdisciplinary Care Team meetings, as applicable.
Collaborates with interdepartmental staff in case resolution as needed.
Identifies cases needing manager, director or medical director review or input, routes accordingly and closes cases according to procedures and guidelines in a timely manner.
Prepares and maintains appropriate documentation of patient care and progress within the documentation platform or care plan as appropriate.
Advocates in the member's best interest for necessary funding, treatment alternatives, timelines and coordination of care and frequent evaluations of progress and goals.
10% - Administrative Support
Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Follows CalOptima Health's protocol for documenting all case interventions.
Ensures reporting of productivity metrics to supervisor.
5% - Completes other projects and duties as assigned.

Minimum Qualifications:
Bachelor's degree in social work, psychology, gerontology, public health or related field PLUS 2 years of clinical experience and/or managed care experience required.
Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 20% of the time or more.

Preferred Qualifications:
Licensed Vocational Nurse, Registered Nurse or master's degree in social work, gerontology, public health or related field.
Experience with behavioral health or substance use case management.
Certified Case Manager (CCM) certificate.
Bilingual in English and one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese).

Required Licensure / Certifications:
n/a

Knowledge & Abilities:
Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
Work independently and exercise sound judgment.
Communicate clearly and concisely, both orally and in writing.
Work a flexible schedule; available to participate in evening and weekend events.
Organize, be analytical, problem-solve and possess project management skills.
Work in a fast-paced environment and in an efficient manner.
Manage multiple projects and identify opportunities for internal and external collaboration.
Motivate and lead multi-program teams and external committees/coalitions.
Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Physical Requirements (With or Without Accommodations):
Ability to visually read information from computer screens, forms and other printed materials and information.
Ability to speak (enunciate) clearly in conversation and general communication.
Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
Lifting and moving objects, patients and/or equipment 10 to 25 pounds

Work Environment:
If located at the 500, 505 Building or a remote work location:
Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
There are no harmful environmental conditions present for this job.
The noise level in this work environment is usually moderate.

If located at PACE:
Work is typically indoors in a clinical setting serving the frail and elderly.
There may be harmful or hazardous environmental conditions present for this job.
The noise level in this work environment is usually moderate to loud.
If located in the Community:
Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
Employee will occasionally work outdoors in varied temperatures.
There may be harmful or hazardous environmental conditions present for this job.
The noise level in this work environment is usually moderate to loud.

About CalOptima Health:CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay!

About our Benefits & Wellness options:At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options.For more information, please click on the 2024 CalOptima Health Benefits Guideand our 2025 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package.

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is December 4, 2024 at9:00 PM (PST).Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

The selection process may include, but is not limited to, a skills assessment, phone screen and interview.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet.

Communication regarding your application will be sent to the email address listed on your application.Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application.

CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.

CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

To apply, visit: https://jobs.caloptima.org/jobs/care-manager-transitional-care-services-505-city-parkway-west-california-united-states





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