Administrative Support Assistant (Intake Assistant - CMRO)

Job Location: This position will be domiciled at the Central Missouri Regional Office, located at 900 W Wilfong, Columbia MO. Eligible for remote and hybrid options. No on-call.

Why you’ll love this position:

This position offers entry into the professional career track. You can meet qualifications for the Intake Specialist position with 4 years of Intake Associate experience.

The Missouri Department of Mental Health, Division of Developmental Disabilities is committed to improving the quality of life for individuals with developmental disabilities and their families. Offering support across the lifespan, the Division implements a statewide system of services that focus on assuring health and safety, supporting access to community participation, and increasing opportunities for meaningful employment.

What you’ll do:

• Screen referrals received via phone and online for appropriateness and completion;
• Provide information about Division services and eligibility determination process;
• Assist with completion of application paperwork;
• Prepare and submit record requests;
• Create and maintain electronic case files;
• Gather information utilizing effective interview methods;
• Prepare and send formal letters and correspondence;
• Provide information about other appropriate community resources and services;
• Input all actions and information into multiple sources, systems, and platforms;
• Complete all responsibilities following applicable Federal/State/Department/Division regulations, statutes, waiver assurances, directives, and policies;
• Attend trainings, meetings, and other events virtually and/or in-person, as requested (minimal State-wide travel necessary)

Typical Qualifications:

• High school diploma; and
• 0-2 years relevant experience

Preferred Qualifications:

• Relevant experience in a human services field;
• Experience working and/or supporting individuals with intellectual or developmental disabilities;
• Knowledge of the Division’s eligibility regulations, statutes, waiver assurances, directives, and policies.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Role Description:

This position performs an integral function for the Division of Developmental Disabilities’ Intake Unit. This role is responsible for providing administrative and case management support as part of the team that determines if an applicant meets eligibility criteria to be served through the Division.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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