Passport Acceptance Agent

Definition

This is a part-time 20 hour per week opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The entry level rate of pay for this position is $19.56 per hour, plus benefits.

The Missoula Public Library is seeking a PASSPORT ACCEPTANCE AGENT to join their team. This position p erforms complex para-professional work in support of the execution of programs and services in assigned specialty area for the Missoula Public Library (MPL).

Details: Priority screening will begin on Monday, December 30, 2024 . It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled.
To Apply:

• Please complete all sections of the online application, even if a resume is requested.
• Please include with a complete application the following attachments: A letter of interest, and a resume.
• Incomplete applications will be disqualified.
• Complete job description available upon request to the Department of Human Resources.

Representative Examples of Work

Processes passport applications and takes passport photos following the procedures established by the U.S. Department of State. Answers incoming phone calls and greets walk-in patrons. Provides general information to the public, answers questions, provides specific information about passport issues. Contacts applicants to request necessary documents. Ensures appointments are scheduled. Responsible for the financial transactions needed for processing passport applications, issues customer receipts. Acts as an acceptance agent for the U.S. Department of State processing passport applications, checking documentation, verifying identity, swearing in applicants, and collecting fees. Prepares transmittal documents for passports, applications, and payment for delivery to the U.S. Department of State. Identifies and takes initiative to report trends or patterns in the volume or nature of inquiries handled.

Minimum Qualifications

• Requires high school diploma or GED.
• Requires one year of customer service experience.
• SPECIAL REQUIREMENTS : Requires ability to obtain certification as a Passport Acceptance Agent within 30 days of hire.

Physical/Environmental Demands

Normal work week is Sunday through Saturday; some evening hours will be required. Requires the ability to stand for long periods of time. Requires bending, lifting, reaching, pushing/pulling wheeled carts (up to 30 to 40 pounds exerted force) and moving boxes of materials (up to 50 pounds in weight). Assignment to Mobile Branch may involve work in crowded, small space.
Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!
Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region.
Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities.

This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.

Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:

Excellent Medical Health Benefits– Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period.

Medical deductible is $500 for an individual and $1,000 for a family.

Flexible Benefits Plan– Pre-tax out-of-pocket medical expenses and day care expenses.

Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insuranceare offered through Mutual ofOmaha.

Public Employees Retirement System– Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan.

Sheriffs' Retirement System (SRS)– A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005.

Public Service Loan Forgiveness- Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible.

Supplemental Retirement Benefitsare offered through Valic or Nationwide.

Sick Leave– Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees.

Vacation Leave– Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees.

Holidays– The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years.

Paid Parental Leave (PPL)-In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees.

Tuition Assistance- Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.

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• Missoula County

• 406-258-3293

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