Administrative Specialist I/II - Call Center

Overview

We need a highly motivated, innovative, enthusiastic, and inclusive staff member to join our Benefits and Community Support Division as an Administrative Specialist!

The Administrative Specialist will help staff a phone team and answer basic questions for clients about their assistance programs (Food Assistance, Medicaid, Colorado Works, etc). This position works as part of a team expected to deliver excellent customer service while also answering a large volume of daily calls. This position will also require interaction with the public for long periods over the phone and will transfer calls to more skilled technicians as required. This position requires a very structured schedule, including breaks and lunches.

At Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe.

The expected starting salary for this position is: Administrative Specialist I - $19.13-$20.50/hour, Administrative Specialist II - $21.03-$22.50/hour.

Responsibilities

Specifically, this position:

• Delivers excellent customer service while also answering a large volume of calls per day.
• Routes inquiries appropriately for more complex matters and interpretation issues, and transfers calls to more skilled technicians as needed.
• Interprets County/departmental polices, rules, and regulations in response to inquiries.
• Conducts research and runs standard reports as needed.
• Accepts and processes plans, specifications, forms, reports, legal documents, applications, or similar materials in accordance with legal and procedural requirements.
• Composes and prepares replies to a variety of communications when information is factual in nature or involves matters of established policies, procedures, or standard practices.
• Enters data and maintains computer systems or databases; proofs data entry and corrects errors.

To view the full job description, visit: https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Administrative_Specialist_I OR https://www.larimer.gov/hr/careers/job-descriptions#/app/detail/Administrative_Specialist_II

We are looking for a candidate that will:

• Pay attention to detail and have excellent organizational skills.
• Manage multiple projects at once.
• Take initiative, think independently and use good judgment.
• Work well with a range of personalities and people from various backgrounds.
• Have strong verbal and written communication skills.
• Be able to learn new systems.
• Recognize when to seek input/guidance and when to proceed independently.
• Ideally have Bilingual English/Spanish skills.
• Use strong communication skills
• Have reliable attendance and punctuality as part of a team

Qualifications

All candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required will be eliminated from the process.

This position could hire as Administrative Specialist I or Administrative Specialist II depending on qualifications.

Administrative Specialist I

• Must be at least 18 years of age.
• One (1) year of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Administrative Specialist II

• Must be at least 18 years of age.
• One (1) year experience as an Administrative Specialist I or two (2) years of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Benefits
Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits
  
• Flexible Spending Accounts / Health Savings Account
  
• Short and Long Term Disability
  
• Employee Assistance Program
  
• Basic Life/Accidental Death & Dismemberment
  
• Accident Insurance
  
• Critical Illness Insurance
  
• Retirement Plan 401(a) with employer match
  
• 457(b) Deferred Compensation
  
• Paid time off including vacation, sick, and holidays
  

To view information on Larimer County's Benefits, visit www.larimer.org/hr/benefits .

Supplemental Information

You can’t be considered unless you apply! Underrepresented individuals may be less likely to apply for a job unless they believe they meet all requirements and can perform every job responsibility. We are most interested in finding the best candidate. We encourage you to think broadly about your background and skill set for the role and apply.

Do you speak Spanish? You may be eligible for our Second Language Compensation program. Learn more here: https://www.larimer.gov/hr/employee-relations/2nd-language-compensation

In office work will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO; 2555 Midpoint Drive, Fort Collins, CO; 200 Peridot Avenue, Loveland, CO.

Any hybrid positions will require you to have adequate internet access and space for remote work. Larimer County provides an annual remote work stipend to assist with equipment and office supply needs for remote workspaces.

All new employees and rehires will be required to submit fingerprints for a CBI criminal background check (c.r.s. 26-6-104).

An offer of employment is contingent upon the successful completion of required pre-employment testing. Depending on the position, these checks may include, but are not limited to; reference checks, motor vehicle reports, employment verification, education verification, fingerprinting, criminal history information, physical, and a drug screening. As marijuana is an illegal substance under federal law, testing positive for marijuana (medical or otherwise) or any other substance for which the county tests, will result in the contingent offer of employment being revoked. Successful completion of the drug screen is defined as obtaining a negative result.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off including vacation, sick and holidays.

Click here to view information on Larimer County's Benefits.

Closing Date/Time: 12/17/2024 11:59 PM Mountain

• 

• Larimer County

Show more