Public Authority Specialist

Job Details

Under direct supervision, performs day-to-day Public Authority (PA) activities including screening and referral of providers from the PA registry; provides clerical and program support for the functions, operations, and services of the PA program; investigates and resolves recipient and/or provider's complaints regarding PA operations ; and performs related duties as assigned.

Minimum Qualifications

Licensing and Certifications:

Possession of, or ability to obtain, an appropriate valid California Driver’s License.

Education and Experience:

Two (2) years of full-time experience performing general office support duties in a public or private social services agency, including one (1) year at a journey level.

General Recruitment Information

This is not exhaustive of all job responsibilities.

To view the complete job description, scroll down.

The information presented in job postings, job descriptions, or recruitment materials does not form a legally binding contract, either explicit or implicit. Benefits may differ among different employee groups. The details provided in these materials are subject to change or cancellation without prior notification. Prospective employees of the County of Lake must undergo the County's pre-employment medical review program upon receiving a conditional job offer before assuming their position with the County.

Applicants may substitute relevant experience and/or education at a 2 to 1 ratio to fulfill minimum qualifications. For further details, individuals should reach out to the Human Resources department.

ADA Accommodations

Individuals in need of accommodation during the application and/or selection process under the Americans with Disabilities Act (ADA) should reach out to County of Lake Human Resources at (707) 263-2213.

The County of Lake is dedicated to valuing diversity and promoting inclusion, recognizing that our diverse workforce is our most valuable asset, and ensuring our customers remain our top priority.

The County is an Equal Opportunity-Affirmative Action Employer

Veteran's Preference

PUBLIC AUTHORITY SPECIALIST
DEFINITION
Under direct supervision, performs day-to-day Public Authority (PA) activities including screening and referral of providers from the PA registry; provides clerical and program support for the functions, operations, and services of the PA program; investigates and resolves recipient and/or provider's complaints regarding PA operations ; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS
This is a specialized classification dedicated exclusively to PA functions and operations in accordance with the In-Home Supportive Services (IHSS) PA Interagency Agreement with the County of Lake.
SUPERVISION RECEIVED AND EXERCISED
Receives direct supervision from an assigned Public Authority Supervisor or Public Authority Coordinator. Exercises no supervision over staff.
EXAMPLES OF ESSENTIAL DUTIES
Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job.

• Performs a variety of office and administrative support assignments for PA programs and services; screens providers and maintains the registry.
• Refers clients for services, matching recipients and providers.
• Investigates and resolves recipient and/or provider complaints regarding operations and services.
• Serves as a liaison with IHSS staff on issues of mutual concern.
• Conducts routine contacts with recipients to monitor and evaluate registry provider performance.
• Gathers, assembles, organizes, and tabulates program data and information.
• Serves as an office receptionist, greeting office visitors answering the telephone, providing program information, and making referrals.
• Maintains and updates records and information retrieval systems.
• Composes and types correspondence and reports.
• Attends meetings, takes notes, and prepares minutes.
• Represents PA operations and services with County staff, the public, community organizations, and other government agencies.
• May work on special reports, projects, and publications.
• May update and maintain computerized records and generate reports.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS
Knowledge of:

• Applicable IHSS rules and regulations.
• Interviewing techniques.
• Basic public relations techniques.
• Maintaining files and information retrieval systems.
• Modern office methods and procedures.
• Basic mathematics.
• Customer service principles and techniques.
• Written and oral communications skills.
• Proper English spelling, grammar, and punctuation.
• Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation.
• Principles and techniques for working with groups and fostering effective team interaction.

Ability to:

• Perform a variety of administrative, office, and general support work with minimal guidance and supervision.
• Read, interpret, and apply policies, procedures, and regulations applicable to PA operations and services.
• Address difficult, confused, or angry contacts.
• Read, understand, and follow oral and written directions.
• Interpret and explain complex rules, regulations, and procedures to recipients and providers.
• Type or use word processing software at an acceptable speed to meet production requirements.
• Gather and organize data and information.
• Maintain, update, and prepare records and reports.
• Deal tactfully and courteously with the public and other staff when explaining the functions and policies of the work area where assigned.
• Effectively represent the department when explaining PA policies, programs, and services to the public, community organizations, County staff, and other government agencies.
• Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Communicate clearly and concisely, both orally and in writing.
• Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Licensing and Certifications:

Possession of, or ability to obtain, an appropriate valid California Driver’s License.

Education and Experience:

Two (2) years of full-time experience performing general office support duties in a public or private social services agency, including one (1) year at a journey level.
WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS
The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law).

Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County.

The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer ” process and are subject to the Memorandum of Understanding currently in effect.

RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information.

HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,500 of the monthly premiums for the insurance plan options.

VACATION ACCRUAL may be adjusted for current city or county government employees.

VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees.

SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees.

HOLIDAYS- An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees.

SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range.

SOCIAL SECURITY - County employees participate in Social Security.

CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees.

DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees.

Closing Date/Time: 12/15/2024 5:00 PM Pacific

• 

• County of Lake

• 707-263-2213

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