Public Safety Telecommunications Supervisor
City of Des Moines, Iowa
Des Moines, Iowa
United States
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Posted:
Nov 28, 2024
- Salary: $81,328.00 - $103,022.40 Annually USD
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
- Information Technology and Communication Services
- Public Safety
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Job Description
Distinguishing Features of the Class
Directs, plans, and coordinates the daily operations of the 911 Emergency Communications Center; frequent performance of key telecommunicator duties during major incidents, events, and operations; and oversees, trains and assists telecommunicators to fulfill their duties.
Come work with us! The City of Des Moines promotes a healthy work life balance and offers a comprehensive benefits package including:- Residency Incentive Program
- Paid Volunteer Time-Off
- Parental Leave
- Vacation and Sick Leave
- 12 Paid Holidays
- Health/Dental/Life/LTD Insurance
- Wellness Programs and Activities
- Tuition Reimbursement and Continuing Education Programs
- Public Service Student Loan Forgiveness Benefit
- Defined Benefit Pension Plan through IPERS
- Deferred Compensation Plan with City Match up to 2.5%
- Voluntary Insurance Benefit Options
- Employee Discount Program
Acceptable Experience and Training- Graduation from high school; and
- Considerable (3 years) experience in the operation of emergency communications or a public safety related field; and
- Completion of Basic 40 Hour Telecommunicator Training required by the State of Iowa within 12-months of employment; and
- NCIC and Emergency Medical Dispatch certifications within 12-months of employment; and
- CPR and AED certified within 12-months of employment; and
- Successful completion of a post-offer pre-employment physical examination and drug screen; and
- Ability to pass a background check.
- Experience as a supervisor, lead or trainer preferred.
Required Special Qualifications- Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
- Candidates must have the ability to pass a background check.
Examples of Essential Work (Illustrative Only)- Oversees, plans, directs shift operations of the ECC.
- Serves as liaison between CARE Diversion Program employees and Public Safety Telecommunicators in the ECC and in the field.
- Interacts with other local governments, public safety, civic organizations, and the public to provide information, coordinate services, and resolve problems.
- Coordinates and implements changes in ECC policies and procedures.
- Recommends corrective action for ECC staff.
- Conducts employee performance evaluations.
- Provides information and instruction on how to perform certain work tasks for new employees, or employees in the same or similar class of positions.
- Provides quality assurance analysis, planning and compliance.
- Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
- Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems, and suggestions for new or improved ways of addressing such problems;
- Assists in the preparation and the facilitation of training for employees, and the training of new procedures for all employees,
- Researches, develops, and maintains training programs;
- Ensures proper staffing through recruitment and promotion, interviews, and recommendations of new employees for hire;
- Develops policies and procedures pertaining to the operation of ECC.
- Performs essential work of a Public Safety Telecommunicator when necessary.
- Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices, and new developments in assigned work areas.
- Performs related work as required.
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Closing Date/Time: 12/16/2024 4:00 PM Central -
ABOUT THE COMPANY
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City of Des Moines
Show moreDes Moines is the capital city and is the commercial, financial, transportation, and governmental hub of Iowa. Extending over 80 square miles, Des Moines is home to over 212,000 people and the central city of a metropolitan area of approximately 634,000. Des Moines is a vibrant city, intersected by the Des Moines and Raccoon Rivers.
Des Moines is a city with many cultural amenities, ease of commuting, Iowa State government, three higher education institutions, good schools, ample shopping, affordable housing, fine dining, great health care, and a stable high-performing local government. It also is the home of the Iowa State Fair and is the host to countless conventions, trade shows, and sporting and entertainment events each year.
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