Administrative Assistant

Full-time position available with the Water Department, Remittance Division located at 4800 E 63rd St
Salary Range: $18.61-$29.39/hour
Normal Work Days/Hours: Monday-Friday 7:30 am to 4:30 pm
Application Deadline Date: December 10, 2024


Responsibilities

• Prepares the Payment Failures Report daily and addresses discrepancies involving payments that failed to post to customer accounts.
• Oversees the customer portal for incoming customer requests related to missing and misapplied payments.
• Completes assigned EWQs, focusing on determining separation and conducting in-depth research for missing and misapplied payments, including verifying valid proof of payment submitted by customers.
• Investigates missing and misapplied payment requests received through Microsoft Teams and Outlook from the Contact Center management team.
• Monitors the Suspense Account daily, investigate unidentified payment issues, and allocate them to the correct accounts.
  Manages all escalations related to lobby payments and missing or misapplied online payments.
• Processes Inter-Jurisdictional Agreement (IJA)/Sludge payments efficiently, distributing payment confirmations and maintaining organized payment records.
• Conducts thorough research using the credit balance refund dashboard to identify discrepancies, verify eligibility, and process only valid, unprocessed refunds.
• Serves as a backup to Senior Accounting Clerks, providing support with daily Remittance tasks and ensuring continuity of operations.
• Provides backup support to the Cashier as needed, ensuring smooth and efficient handling of transactions during peak times or absences.
• Performs related duties as required.

Qualifications

REQUIRES high school graduation and 3 years of increasingly responsible secretarial and/or clerical experience; OR an equivalent combination of qualifying education and experience. Preference for at least 1 year of experience conducting in-depth account or payment research using KWIC or a similar Customer Information System.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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