Business Systems Analyst II - Homeless Services

The Job

FUTURE SALARY INCREASES*

3% effective February 22, 2025

3% effective February 21, 2026

The Office of Homeless Services (OHS) is recruiting for a Business Systems Analyst II (BSA II) . Under direction, BSA IIs identify, analyze, test, and document business requirements for information technology projects and business application needs within the department. The BSA II plays a key role in developing and managing custom reports, data visualizations, and system configurations for the department’s Homeless Management Information System (HMIS), Power BI dashboards, and related Housing and Urban Development (HUD) reporting. Incumbents provide moderately complex to complex business systems analysis services, lead medium to large IT projects, and contribute to the design, implementation, and optimization of business processes and information systems.

Duties may include, but are not limited to, the following:

• Business Requirements Analysis & Reporting: Identifies, gathers, analyzes, and documents business requirements for business applications and IT projects related to the department’s HMIS system, HUD reporting, and data visualization initiatives. Develops and implements custom data reports, dashboards, and business intelligence solutions using Power BI, ensuring they meet both internal and external reporting requirements (e.g., PIT, HIC, LSA, SAGE, HDIS).
• System Configuration & Customization: Configures and maintains the HMIS system to ensure it supports business requirements and aligns with HUD standards. Collaborates with IT teams to ensure successful integration with other departmental systems and external data sources. Develops security protocols and data access policies to maintain the integrity and confidentiality of HMIS data.
• Testing & Documentation: Tests business applications and systems, documenting defects, and working with the IT team to resolve any issues. Develops, maintains, and revises training materials and user documentation for the HMIS system and associated tools, ensuring end-users understand functionality and best practices.
• Data Analysis & Reporting: Analyzes data from the HMIS system, creates custom reports, and displays data insights through Power BI dashboards. Presents data findings to department leadership, external stakeholders, and the community. Ensures that all reports meet HUD's compliance and reporting standards (e.g., PIT count, Housing Inventory Count (HIC), SAGE, and LSA).
• Project Management & Leadership: Leads medium to large IT projects related to business application development and HMIS enhancements. Defines project priorities, develops project plans and schedules, and ensures timely delivery of business solutions. Leads cross-functional teams in the implementation of IT projects, ensuring alignment with department and organizational goals.
• Training & Knowledge Sharing: Provides training to internal teams and external stakeholders on the use of the HMIS system, Power BI reports, and associated business applications. Develops training documentation, including manuals and FAQs, to support end-users in navigating the HMIS system and interpreting data reports.
• Workflow & Process Optimization: Performs workflow analysis to identify areas where business processes can be improved or automated through IT solutions. Recommends process improvements and works with stakeholders to implement new systems, tools, or methodologies to improve data quality, reporting accuracy, and system efficiency.
• Security & Access Management: Develops and implements security and access policies for the HMIS system, ensuring that data privacy and compliance standards are met. Assists in administering user profiles and access permissions based on role-specific needs and organizational policies.
• Stakeholder Communication: Serves as the primary point of contact for departmental customers, external vendors, and agencies on system interfaces, project progress, and reporting needs. Presents at monthly HMIS town hall meetings, communicating updates, system enhancements, and performance metrics to the community.
• System Troubleshooting & Issue Resolution: Identifies and resolves system issues related to the HMIS system, reporting processes, or data discrepancies. Works closely with the IT department to troubleshoot and recommend fixes for technical problems impacting the functionality of business applications.
• Cost Analysis & Project Support: Assists in the development of cost estimates, cost-benefit analysis, and project justifications for new system implementations or upgrades. Provides support in the preparation of funding requests and approval processes for projects related to business systems.
• Supervision & Mentoring: Provides guidance and mentorship to HMIS staff, supporting their professional growth and development. Assists with reviewing team performance, ensuring compliance with customer requirements, and promoting best practices for system implementation and analysis.

For more information, refer to the Business Systems Analyst II job description.

EXCELLENT BENEFITS PACKAGE

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*Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must successfully pass a background check, including fingerprinting, verification of employment history, and physical exam/drug test.

Travel: Travel throughout the County may be required. Employees will be required to make provision for transportation. A valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

Experience: Three (3) years of full-time experience in business analysis, IT system configuration, or data reporting with a primary emphasis on HMIS systems and HUD reporting.

• Experience with Power BI, including the ability to create dashboards, reports, and workspaces.
• Proven experience with backend programming languages (e.g., Python, SQL) to support system setup, integration, and automation.

Be sure to indicate all qualifying experience in the work history section of your application, as well as in your responses to the supplemental questionnaire.

Desired Qualifications

Experience:

• Experience with specific HMIS platforms (e.g., Clarity, Clientrack, or similar systems).
• Familiarity with advanced analytics tools or machine learning applications in a business systems context.

Knowledge:

• Strong understanding of HUD homelessness programs and compliance reporting, including LSA, PIT, HIC, SAGE, and HDIS.
• Knowledge of data security and privacy standards, particularly in the context of HMIS systems.
• Experience with system configuration, testing, and troubleshooting.

Skills:

• Strong analytical and problem-solving skills, with the ability to analyze complex data and translate it into actionable business insights.
• Excellent written and verbal communication skills for creating documentation, training materials, and presenting findings to stakeholders.
• Ability to lead and coordinate cross-functional teams on medium to large IT projects.

Selection Process

Examination Procedure:

There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire; do not refer to a resume as it will not be reviewed . The most highly qualified candidates, based on the evaluation results, may be referred for interview.

Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00PM, Friday, December 6th, 2024.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

All communications regarding the selection process will be via e-mail. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. Check your GovernmentJobs account for notifications. Update your firewalls to allow e-mails from San Bernardino County through governmentjobs.com. Update your Spam, Junk, and Bulk settings to ensure it will not spam/block/filter communications from e-mail addresses with the following domain "@hr.sbcounty.gov". Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment.

If you require technical assistance , please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points.

Please c lick HERE for important Applicant Information and the County Employment Process .

Administrative Services Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits, please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

Closing Date/Time: 12/6/2024 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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