Benefit Program Specialist - Special Programs

Benefit Program Specialist - Special Programs

Salary Range: $40,788 - $42,840

Why you will love this position:

The work of the Special Programs Unit is to handle the establishment of the more complex claims, i.e. combined wage claims, federal claims, shared work claims, and military claims. The Special Programs Unit also is responsible for alien verification, RTAA/TRA, SSA verification, and name mismatch issues. The primary role of the position will be to assist in the processing of all incoming work items and correspondence to the Special Programs Unit. The position will also require occasional contact with claimants and the applicant to be flexible and accept all other duties as assigned.

What you will do:

• Secures and evaluates information required to process state and federal unemployment insurance claims, shared work claims, and claims for training, subsistence, and transportation allowances under various employability programs.
• Corresponds and communicates with claimants, employers, Central Office, and state and federal agencies to correct errors, resolve problems, and facilitate the processing of claims.
• Receives and answers telephone and written inquiries regarding unemployment insurance.
• Attends various training sessions and meetings to remain aware of program procedures and law changes.
• Communicates with financial institutions to resolve complex cases involving lost/stolen/forged checks, direct deposits, or debit card payments on unemployment claims.
• Receives moderate supervision; however, the employee is expected to exercise independent judgment and initiative within the framework of established state and federal laws and agency policies and procedures.
• Resolves complex claims processing problems in compliance with state and federal laws and regulations.
• Studies new and revised agency procedures, rules, laws, regulations, and other program changes contained in operating manuals to maintain currency of knowledge and information.

All you need for success:

Qualifications

• 4 years of relevant experience OR a Bachelor's Degree

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Desired Attributes

• Ability to work diligently and accurately to complete all assigned work using independent judgment and initiative within established laws, policies, and procedures.
• Ability to obtain the necessary cooperation and information using considerable tact and diplomacy while representing the Agency in a professional manner.
• Ability to maintain the highest level of confidentiality.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

• 

• State of Missouri

Show more