Case Manager (Information and Assistance)

Description

The City of Fremont's Human Services Department is recruiting for:

Case Manager (Information and Assistance)




VIEW OUR RECRUITMENT BROCHURE

The Department

The Human Services Department works to support a vibrant community through the creation and maintenance of services that empower individuals, strengthen families, encourage self-sufficiency, enhances neighborhoods and fosters a high quality of life. The Department values its people, creativity, quality service, integrity, open communication, collaboration, building community partnerships, mutual respect and diversity. Our staff finds their work challenging, yet rewarding, and most importantly they enjoy the chance to make a difference through public service.

Application Process

The first review of applications is Noon (12:00 PM PST), November 22, 2024. This recruitment may close without notice after this date so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application.

To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box.

Selection Process
The process may include oral panel and individual interviews, professional reference checks, fingerprint check for criminal history, and other related test components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Reasonable Accommodation
Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov .

Contact Us
For additional information, please contact Human Resources Department at: humanresources@fremont.gov .

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

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Case Manager Class Specifications

Essential Functions

• Manages a caseload of clients, meetings - required volume of caseload.
• Conducts comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop a creative and cost effective case plan.
• Develops support systems to meet client needs by identifying and coordinating a variety of available services necessary to maintain independent living, and, when possible, self-sufficiency and family stabilization.
• Determines need for and conducts inter-agency and/or family conferences.
• Provides supportive counseling and advocacy for clients.
• Monitors and verifies services provided to each client on a monthly basis, determining quality and effectiveness of services provided.
• Interacts via phone with citizens, city departments.
• Makes public presentations.
• Prepares and presents training and educational programs and publicity materials.
• Prepares written and statistical technical reports, case notes.
• Develops and implements new processes and procedures.
• Assists in supervising intern training.
• Conducts intake assessment for other department social service programs.
• May be assigned special projects.

Marginal Functions

• May act as Senior Services Administrator.
• Other duties as assigned.

Minimum Qualifications

Knowledge, Skills and Abilities

Knowledge of: The principles and practices of social work as applied to children, youth, families, and senior populations; principles and techniques of interviewing, diagnostic assessment and a variety of counseling modalities; social service investigative research methods; family dynamics, and human behavior; the functions and organization of public assistance and social service systems; medical, psychological, educational and social service resources; narrative case report writing practices; plan, develop, and implement case treatment plans; conduct home visits; assess undefined, potentially complex situations; use diagnostic assessment tools to assess physical and psycho-social needs of clients; engage clients in the problem solving process; establish and maintain an effective casework relationship with clients; receive and provide consultation; interpret and explain complex laws and regulations to clients and the general public; prepare and implement case management plans; use word processing and spreadsheet computer applications; prepare and deliver training programs and presentations; communicate effectively in oral and written form with individuals from diverse ethnic and socio-economic backgrounds; develop and maintain effective working relationships with community agencies and service providers; make decisions and independent judgments; maintain accurate records and document action taken.

Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.

Education/Experience

Any combination of education and experience which has provided the knowledge and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge and abilities would be: possession of a Master's Degree from an accredited school of social work, psychology, counseling, sociology, nursing, gerontology or a related field, and one year of case work experience, or possession of a BA in social work, psychology, counseling, sociology, nursing, gerontology or a related field and three years of social service experience, one year of which has been with children, youths, or senior citizens, or family serving programs.

Desirable Qualifications

The ability to speak Spanish, Chinese, or other Asian languages is desirable.

License/Certification/Special Requirements

Positions in this classification require possession of a valid Class C California Driver's License. Failure to possess or maintain the valid required license shall result in discipline up to and including termination of employment.

Physical and Environmental Demands

Rare = 66%

Sitting: Occasional to Frequent - driving, meetings
Walking: Occasional - to/from car
Standing: Occasional
Bending (neck): Frequent - taking case notes, review papers
Bending (waist): Occasional
Squatting: Rare
Climbing: Rare - stairs at residences
Kneeling: Never
Crawling: Never
Jumping: Never
Balancing: Never
Twisting (neck): Occasional
Twisting (waist): Occasional
Grasp - light (dominant hand): Frequent
Grasp - light (non-dominant): Occasional
Grasp - firm (dominant hand): Rare
Grasp - firm (non-dominant): Rare
Fine manipulation (dominant): Frequent - writing, keyboard
Fine manipulation (non-dominant): Rare - keyboard
Reach - at/below shoulder: Occasional
Reach - above shoulder level: Rare

Push/pull:
Up to 10 lbs. Rare - doors, drawers
11 to 25 lbs. Rare - large file drawers
26 to 50 lbs. Never
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Lifting: *
Up to 10 lbs. Frequent
11 to 25 lbs. Rare
26 to 50 lbs. Rare - file boxes (not daily) 40lbs.
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Carrying:
Up to 10 lbs. Occasional
11 to 25 lbs. Rare
26 to 50 lbs. Rare - 40lbs.
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Coordination:
Eye-hand: Required
Eye-hand-foot: Not required
Driving: Required

Vision:
Acuity, near: Required - driving
Acuity, far: Required
Depth perception: Required
Accommodation: Required
Color vision: Required
Field of vision: Required

Talking:
Face-to-face contact: Required
Verbal contact w/others: Required
Public: Required

Hearing:
Normal conversation: Required
Telephone communication: Required
Earplugs required: Not required

Work environment:
Works indoors, works outdoors, exposure to extreme hot or cold temperature outdoors, using computer monitor, works around others, works alone, works with others.

* For recycled medical equipment program, may lift/carry wheelchairs, walkers, and related equipment, up to 40-50lbs.

Class Code: 7535
FLSA: Non-Exempt
EEOC Code: 2
Barg. Unit: CFEA
Probation: 12 months
Rev.: 11/15

The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance.

To view a summary of the benefits the City offers, please visit: City of Fremont Benefits Summary

Closing Date/Time: Continuous

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• City of Fremont, CA

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