TPWD - Customer Service Representative I

TEXAS PARKS AND WILDLIFE
Canyon, Texas United States  View Map
Posted: Nov 13, 2024
  • Full Time
  • Customer Service
  • Education and Training
  • Job Description

    TPWD MISSION

    To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

    PLEASE NOTE:

    All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

    Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

    Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

    WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS



    APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en


    MILITARY OCCUPATIONAL SPECIALTY CODES:

    Job Classification

    Service

    Military Specialty

    Customer Service Representative I-V

    Army

    15P, 42A, 56M, 68G, 420A

    Customer Service Representative I-V

    Navy

    RS, SN, YN, YNS, 741X

    Customer Service Representative I-V

    Coast Guard

    YN, PERS

    Customer Service Representative I-V

    Marine Corps

    0100, 0111, 4133, 0170

    Customer Service Representative I-V

    Air Force

    3F1X1, 3F5X1

    *More information on military occupational specialty codes can be found below:

    https://www.onetonline.org/crosswalk/MOC/

    https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

    MILITARY EMPLOYMENT PREFERENCE:

    If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

    Required forms that will need to be attached with application for Military Employment Preference:
    Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
    Documentation must be attached to the application before military preference can be granted.


    BENEFITS:

    Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

    HIRING CONTACT: Casey Watson, (806) 488-2227 ext. 223

    PHYSICAL WORK ADDRESS: Palo Duro Canyon State Park, 11450 Park Rd 5, Canyon, TX 79014

    GENERAL DESCRIPTION :

    Under the direction of the Assistant Office Manager, this position performs entry-level customer service work and is responsible for daily office operations at Palo Duro Canyon State Park. Provides customer service, performs revenue collection, accounting, permit sales, and automated camper registration. Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence, and filing. Interprets policies and provides information to park visitors and general public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists the Assistant Office Manager with maintaining inventory of resale items and office supplies, brochures, and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.


    Qualifications:

    MINIMUM QUALIFICATIONS :

    Education :

    Graduation from High School or GED.

    Experience :

    One year of experience in general clerical, cash handling, or customer service.

    Licensure :

    Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

    KNOWLEDGE, SKILLS AND ABILITIES :

    Knowledge of administrative and clerical procedures;

    Knowledge of general office procedures;

    Knowledge of basic mathematics;

    Skill in MS Word, Excel, and Outlook;

    Skill in effective verbal and written communication;

    Skill in using standard office equipment;

    Skill in providing quality customer service in a courteous and professional manner;

    Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

    Ability to accurately handle cash and account for revenue collected;

    Ability to prepare and maintain records, files and reports;

    Ability to transfer merchandise/stock;

    Ability to work independently with little or no supervision;

    Ability to work as a member of a team;

    Ability to work under stressful conditions;

    Ability to use automated camper registration systems;

    Ability to maintain flexibility and work with frequent interruptions and multiple and changing priorities;

    Ability to make sound judgment decisions based upon data available and in short time frames;

    Ability to communicate and interact effectively with members of the public and to respond to public inquires in a timely manner;

    Ability to perform manual labor, including lifting supplies and materials up to 30 lbs.;

    Ability to conduct work activities in accordance with TPWD safety program.

    WORKING CONDITIONS :

    Required to work in a high visitation park with overnight camping;

    Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

    Required to adjust to changing schedules;

    May be required to operate a State vehicle;

    Required to travel 5% with possible overnight stays;

    Must perform manual labor, including lifting supplies and materials up to 30 lbs.;

    Must conform to TPWD dress and grooming standards, work rules and safety procedures;

    Non-smoking environment in State buildings and vehicles.

    TPWD IS AN EQUAL OPPORTUNITY EMPLOYER



    WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS


    Closing Date: Nov 26, 2024, 11:59:00 PM
  • ABOUT THE COMPANY

    • Texas Parks and Wildlife
    • Texas Parks and Wildlife

    We are TPWD

    Providing outdoor recreational opportunities, managing and protecting fish and wildlife habitat, and managing parklands and historic areas

    Divisions & Positions

    Our skilled workforce operates within 13 divisions at 200 locations across Texas.

    Mission

    To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

    Philosophy

    In fulfilling our mission, we will: Be a recognized national leader in implementing effective natural resources conservation and outdoor recreational programs; Serve the state of Texas, its citizens, and our employees with the highest standards of service, professionalism, fairness, courtesy, and respect; Rely on the best available science to guide our conservation decisions; Responsibly manage agency finances and appropriations to ensure the most efficient and effective use of tax-payer and user fee resources; Attract and retain the best, brightest, and most talented workforce to successfully execute our mission.

    Show more

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Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.