What You'll Be Doing

The Wake County Information Technology Department is seeking an experienced Network Services Engineer to provide advanced technical support and leadership for the county's enterprise network infrastructure and its connected partner agencies. In this role, you will lead the design, implementation, integration and monitoring of network hardware, software and circuits that support Wake County’s critical business systems. Additionally, you will be responsible for developing network designs that enhance disaster recovery and redundancy efforts, ensuring the secure and continuous operation of essential network services and business processes 24/7, including holidays.

The ideal candidate should have extensive experience in the following areas:

Networking Hardware:

• Cisco routers, switches, firewalls, wireless LAN controllers and access points
• Small Form-factor Pluggable (SFP) fiber optic modules, including SFP, SFP+, QSFP, QSFP+, and QSFP28

Network Security:

• Cisco Identity Services Engine (ISE)
• VPNs (Cisco ASA)
• Firewalls (Cisco ASA and Firepower)
• Web filtering
• Intrusion Protection

Wireless Infrastructure:

• IEEE 802.11 standards
• Cellular networks, including LTE, 4G, and 5G.

Network Management:

• DNA Center (Catalyst Center)
• Packet capture platforms
• SolarWinds
• Performance Management, including QoS and traffic shaping

Protocols and Services:

• DNS
• DHCP
• TCP/IP

Essential Functions:

• Monitor the performance of network hardware, software and data circuits, ensuring all network components are running on current IOS/COS release levels
• Act as a project leader or team member for assigned tasks and projects
• Develop strategies, technical direction and engineering solutions for enterprise-wide network services to meet key business needs
• Assist other IT staff with network-related issues and provide second-level support to the helpdesk for areas managed or supported by the Network Team

NOTE: Additional Requirements: This position has a 24-hour on-call requirement with the ability to be onsite at any Wake County location within 1 hour and 30 minutes and is 60% remote and 40% in-office. A valid Driver's License and "safe" driving record is required.

About Our Team

Wake County Information Technology is in the heart of Raleigh’s booming downtown, a part of the Research Triangle area. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population for 1 million or more. Our team members are our most valued asset and treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out.

The Basics (Required Education and Experience)

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field
• Four years of experience in network design and administration
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Over 8 years of experience in network design and administration
• Valid Driver's License and "safe" driving record

Proficient in configuring and maintaining:

• Cisco Identity Services Engine (ISE)
• Cisco ASA and/or Firepower Firewalls
• Cisco Wireless LAN Controllers (WLC) and Access Points (APs)

Cisco Certifications (preferred but not required):

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)

How Will We Know You're 'The One'?

• Detail oriented with solid analytical and problem-solving skills
• Knowledge of software defined networking and network function virtualization
• Solid Analytical Skills: excellent problem-solving skills and the ability to communicates clearly and concisely
• Ability to effectively evaluate information and data to make decisions, anticipate obstacles and develop plans to resolve them
• Solid understanding and knowledge of protocols such as TCP/IP, DNS, DHCP, SMTP, FTP and SSL
• Excellent verbal and written skills

About This Position

Location: Waverly F. Akins Wake County Office Building Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon - Fri, 8:30am - 5:15pm On-Call Rotation

Hiring Range: Commensurate with Experience

Market Range: 76,003.00 - 136,808.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 11/19/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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