Municipal Court Clerk (Customer Service Representative)

Full-time position available with the Municipal Court Department, Traffic Violations Bureau Division located at 511 East 11th Street
Salary Range: $18.37-$28.01/hour
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. with the exception of Wednesday, 8:00 a.m.-7:00 p.m.
Application Deadline Date: November 21, 2024


Responsibilities

• Maintains the accuracy and completeness of official case records from opening to final disposition. Verify and update citizens' information.
• Receives and reviews incoming documents to determine conformity to appropriate rules, practices, and/or court requirements.
• Files documents meeting requirements.
• Scans documents, maintains quality control of scanned documents and verifies that documents have been docketed to the correct case.
• Assists the public with case information and archive information.
• Answers department phone calls, handles ones pertaining to your duties, and directs others to the appropriate staff.
• Provides exceptional customer service to the public, attorneys, and visitors to the court, whether in person, through email, or over the telephone while providing accurate answers to questions regarding procedural information, the case docket, or general court information.
• Respects the diversity of individuals, listens to their concerns, and open to new ideas and constructive criticism.
• Exercises independent judgment.
• Flexible and adaptable.
• Organizes work activities and develops efficient work processes.
• Orchestrates multiple activities to accomplish a goal.
• Uses resources effectively and efficiently.
• Copes with a changing work environment.
• Prepares clear and concise letters, memos, and routine reports.
• Maintains professional appearance
• Processes cash bonds for the citizens.
• Processes appeals.
• Processes bonds for bonding companies.
• Uses multiple court systems.
• Processes citizens' court payments.
• Processes cash and bonding company bonds.
• Processes refund requests.
• Processes daily mailed-in payments from citizens.
• Processes Bond Recognizance forms.
• Processes Letter of Compliances.
• Obtains cashier drawer to process payment daily.
• Performs other duties as assigned.

Qualifications

REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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