Associate Customer Service Representative

State of Missouri
Jefferson City, Missouri United States  View Map
Posted: Nov 07, 2024
  • Salary: $34,999.68 per Year USD
  • Salary Top:34999
  • Full Time
  • Customer Service
  • Education and Training
  • Job Description

    Associate Customer Service Representative

    Processing Bureau - Business Tax Return Processing

    Department of Revenue

    Annual Salary: $33,999.68

    Location: 301 W. High Street, Jefferson City, MO

    DOR’s Vision: To provide every customer the best experience every time.

    HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

    Our team focuses on processing, reviewing and correcting Missouri's business tax returns and documents in a timely manner. We are team-oriented and goal-driven. We value strong communication, typing skills and problem solving experience.

    DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

    This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

    • Review incoming tax returns and payments to ensure necessary information submitted.
    • Complete data entry tasks to input tax return figures and taxpayer information.
    • Ensure tax payments are prepared accurately and processed timely.
    • Learn about various tax types and be willing to shift daily tasks depending on incoming work volumes and business need.
    • Participate in process improvement efforts and special projects to increase efficiencies within the section.
    • Communicate with your co-workers and leadership in a manner that promotes a positive working relationship


    CORE COMPETENCIES NEEDED:

    Strategic Thinking Computer Literacy Customer Service

    Self-directed Attention to Detail Clear Communication

    QUALIFICATIONS:

    • Possess a high school diploma or high school equivalency certificate, and
    • six or more months of experience in clerical or general office support work


    More reasons to love this position:

    The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

    PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

    The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

    We celebrate diversity and are committed to creating an inclusive environment for all employees

    The State of Missouri is an equal opportunity employer.

    DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

    This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

    • Review incoming tax returns and payments to ensure necessary information submitted.
    • Complete data entry tasks to input tax return figures and taxpayer information.
    • Ensure tax payments are prepared accurately and processed timely.
    • Learn about various tax types and be willing to shift daily tasks depending on incoming work volumes and business need.
    • Participate in process improvement efforts and special projects to increase efficiencies within the section.
    • Communicate with your co-workers and leadership in a manner that promotes a positive working relationship


    CORE COMPETENCIES NEEDED:

    Strategic Thinking Computer Literacy Customer Service

    Self-directed Attention to Detail Clear Communication

    QUALIFICATIONS:

    • Possess a high school diploma or high school equivalency certificate, and
    • six or more months of experience in clerical or general office support work


    The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
  • ABOUT THE COMPANY

    • State of Missouri
    • State of Missouri

    Build the Missouri of tomorrow.

    Ensure a strong foundation today.

    Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.

     No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!

    Show more

MORE JOBS

  • Temporary Faculty Pool, Assistant Women's Soccer Coach

    • Carson, California
    • Cal State University (CSU) Dominguez Hills
    • Aug 08, 2024
    • Accounting and Finance
    • Education and Training
    • Parks and Recreation
    • Other
  • Substitute Teacher - Skyview School

    • Mountain Grove, Missouri
    • State of Missouri
    • Nov 05, 2024
    • Part Time
    • Education and Training
  • Lecturer - SLP 642: Supervised Clinical Experience Children/Adults II (Summer 2025)

    • San Marcos, California
    • Cal State University (CSU) San Marcos
    • Nov 15, 2024
    • Education and Training
    • Public Health
  • Hearing/Appeals Referee

    • Jefferson City, Missouri
    • State of Missouri
    • Nov 20, 2024
    • Full Time
    • Other
  • Education Specialist

    • Kansas City, Missouri
    • State of Missouri
    • Nov 10, 2024
    • Full Time
    • Education and Training
  • ENVIRONMENTAL HEALTH TRAINING COORDINATOR

    • Los Angeles, California
    • LOS ANGELES COUNTY
    • Sep 07, 2024
    • Full Time
    • Education and Training
    • Environmental Services
    • Public Health
Show More
Apply Now Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.
Please mention you found this employment opportunity on the CareersInGovernment.com Job Board.