Support Coordinator III

Support Coordinator III

*Typical working hours: 8:00 AM to 4:30 PM, Monday through Friday. *

Hybrid Work Schedules/Flexible Schedules/No On-call

Job Location:

This position is domiciled at the Seven Hills Office Building (4040 Seven Hills Drive).

Will have the ability to work remotely a portion of the week upon successful completion of the initial onboarding period.

Why you’ll love this position

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

Role Description

This position will serve as a team lead and coach for their Support Coordination team. This position will provide guidance, training, and coaching to Support Coordinators while also providing Targeted Case Management Services to a caseload. This position will support the Support Coordination Supervisor to ensure the SC team is providing quality support coordination services and documentation.

Knowledge, skills & abilities

Demonstrates the knowledge, skills and abilities outlined in the Missouri Support Coordination Core Competencies. Ability to coach and mentor staff to meet the Missouri Support Coordination Core Competencies, State Plan Requirements, and Medicaid Waiver Assurances.

Go to Missouri Support Coordination Core Competencies | dmh.mo.gov for a full description of each of these Missouri SC Core Competencies.

What you’ll do

• • Serve as Team Lead and Coach
    • Assist the Support Coordinators with support coordination practices, rules and regulations, community resources, and vendors.
    • Provide technical assistance to the Support Coordination Team, assisting with new situations and difficult cases.
    • Meet regularly with all Support Coordinators to assist with support coordination enhancements and job coaching.
    • Available to answer questions from team members as needed.
    • Facilitate team meetings and other meetings as needed.
    • Provide onboarding training to the new Support Coordinators.
    • Provide ongoing follow up, coaching, and necessary training and tools to the Support Coordination Team.
    • Attend regular meetings with other Support Coordinator IIIs to review trends.
    • Attend 40 hours of professional development and/or training that provides helpful resources and information for the Support Coordination Team, focusing on areas of need (Interdivisional Agreements, Children’s Division, Forensic, Employment, Assistive Technology, Charting the LifeCourse, etc.)
  • Support caseload needs for the SC team
    • Carry a diverse, yet reduced size caseload, meeting federal and state guidelines for that caseload (see Support Coordination expectations).
    • Cover caseloads when Support Coordinators are temporarily absent, at the discretion of the supervisor.
    • Provide caseload staffing support in collaboration with the Support Coordinator for critical and emergent cases such as risk of homelessness, risk of institutionalization, hospitalization, etc.
    • Collaborate with the SC Supervisor for case assignments and case balancing on the SC team.
  • Assist in quality assurance tasks
    • Assist the SC Supervisor with reviewing and/or tracking completion of Individual Support Plans (ISP), ISP Monitoring, logging, Level of Care Assessments, and Health Risk Screenings.
    • Provide team reports and reminders for upcoming deadlines.
  • Review a random sample of consumer master files each month to ensure documentation is meeting requirements and quality standards.
  • • Review administrative transfers to determine all necessary documentation is present in the file.
  • In the absence of the SC Supervisor, the SC III will complete the following SC Supervisor duties:
    • Supervise and lead the Support Coordination Team.
  • • Monitor employee assignments to ensure accuracy, completeness, timeliness, and comply with CSRs, DORs, Guidelines or Directives.
    • Recommend and conduct training for staff of new processes and enhancements.
  • Pre-review of Utilization Review packets and/or budget authorizations before submitting to a covering supervisor.
  • Provide guidance and resources to the Support Coordination Team to find solutions when problems arise.
  • Organize caseloads in an effort to assure equitable caseload distribution.
  • Facilitate team meetings.
  • Foster an open environment for the exchange of ideas by being open to differing opinions and ideas.
  • Make timely and consistent decisions and communicate those to staff in a clear manner.
  • Perform other duties as assigned.
  
  
  Essential Functions
  
  
  • Knowledge of DD/DMH vision, mission, and values.
  • Follow Code of State Regulations (CSRs), Departmental Operating Regulations (DORs), Division Directives and Division Guidelines.
  • Communicate verbally or in writing with individuals, providers, co-workers, and/or supervisors utilizing agency forms, computer programs and email as required.
  • Knowledge of Microsoft Office, Cimor, and Adobe Acrobat. Adaptable to updated technology and programs.
  • Read and follow directions.
  • Must travel to/from individuals home, provider and community locations.
  • Must maintain a valid driver's license.
  • Attends work according to facility policies in order to ensure adequate staff coverage.

Typical Qualifications

Bachelor’s degree and 2 - 4 years of relevant experience.

(Bachelor's degree is required per the TCM State Plan found at this link https://manuals.momed.com/collections/collection_tac942611/print.pdf page 8 and 9)

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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