What You'll Be Doing

Children in Wake County are in need of your support to ensure access to the resources they need to live happy and healthy lives. We are seeking Child Support Services Agents who are diligent and dedicated in ensuring our kids get the support they deserve.

This position provides comprehensive case management to parents in need of child support services, working with parents, and other agencies and/or government officials to locate parents for the purposes of establishing paternity (legal fatherhood) and cash and medical support obligations - enforcing, monitoring, and modifying the terms of the child support orders as appropriate.

Join #TeamWake, and experience why Wake County is an awesome place to Live, Work, and Play! We offer a competitive benefits and compensation package, a hybrid (in office/remote) work schedule (upon completion of training), and a work environment that encourages staff engagement, innovation, and opportunities for personal and professional growth.

Child Support Services Agent responsibilities include:

• Managing a caseload of 500+ cases
• Performing investigative work of a sensitive and confidential nature
• Interviewing and negotiating with program participants; researching and verifying income, assets, and expense information
• Preparing and presenting cases in court, including testifying as a witness as appropriate; processing cases to establish, modify, or enforce child support orders, and resolving account discrepancies
• Attaining and maintaining knowledge of, and compliance with, program policies, procedures, and regulations governing the program
  

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Bachelor's degree
• Two years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Child Support Program case management experience
• Probation/Parole, Investigative experience
• Legal case management experience or debt collections case management experience
• Experience with ACTS, NCFast, Online Verification System (OLV), and MS Office Software
• Spanish language skills preferred but not required

How Will We Know You're 'The One'?

• Knowledge of Child Support Program, related legal procedures, judicial operations, program policy, laws and procedures
• Considerable knowledge of interview and investigative techniques and procedures
• Ability to analyze and evaluate case variables as dictated by policy, laws, and rules governing the Child Support Program
• Ability to establish and maintain effective working relationships with program participants, partner agencies, including but not limited to, the offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys
• Ability to learn and utilize the Automated Collections and Tracking System (ACTS)
• Ability to process system- and manually-generated task lists to completion
• Ability to patiently and professionally assist demanding or emotional clientele
• Ability to provide customer-focused services in a fast-paced work environment
• Ability to multi-task and produce quality work, paying close attention to detail
• Highly organized with the ability to communicate clearly and concisely complicated and/or sensitive information
• Knowledge of Child Support Program, related legal procedures, judicial operations, program policy, laws and procedures

About This Position

Location: Waverly F. Akins Wake County Office Building Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Monday - Friday 8:30am - 5:15pm

Hiring Range: 23.57 - 30.28

Market Range: 23.57 - 37.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 11/8/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

• 

• Wake County Government

Show more