Airport Access Control Technician

Minimum Qualifications
Graduation from an accredited high school or equivalent, plus two (2) years administrative and customer service experience which included data entry and working in a highly regulated detail-oriented environment.

Licenses or Certifications:

Valid Texas Class C Driver License.
Notes to Applicants

POSITION OVERVIEW

This position is responsible for ensuring various components of compliance with 49 CFR 1542.209, in regards to airport access media - to include data entry, taking and submitting fingerprints, filing, training, and all other required aspects. This position also issues, audits, and maintains key systems. Additionally, this position conducts security audits of sterile area concessionaire lease areas. All activities are conducted in a highly public setting, requiring excellent attention to detail and customer service.

ASSESSMENT

A skills assessment will be required for this position.

DRIVER’S REQUIREMENT

This position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle. Position will also be required to drive on the AOA .

This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

APPLICATION INFORMATION

• A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.
• Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application.
• The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”).
• Resumes will not be used to qualify for the position and will not be used to recommend salary.
• Supplemental information or changes to your application will not be accepted after the job posting closes.
• The responses to the supplemental questions inquiring about experience should be reflected on your application.

VETERAN

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

ESSENTIAL PERSONNEL

This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.

CRIMINAL HISTORY RECORDS CHECK

The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

LANGUAGE

Must have the ability to read, write, and fluently speak in English.

OVERTIME

Overtime may be required with or without notice.

ON- CALL / CALL BACK RESPONSIBILITIES

Position may require on-call or call back responsibilities.

WORK HOURS

Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.

DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .
Pay Range
$23.44 - $26.83

Hours
Core Hours:
Monday - Friday
6:30 a.m. - 3:00 p.m. or 9:30 a.m. - 6:00 p.m.
Rotate every 3 months

Hours may change depending on departmental needs.
Work hours may include after-hours, holidays, and weekend work.
Job Close Date 11/18/2024 Type of Posting External Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location Austin Bergstrom International Airport (AUS) Preferred Qualifications

• Demonstrated financial and billing transactional experience
• Demonstrated experience verifying I-9 employment identification and documents.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Reviews applications for Unescorted Access ID/Media, documents, and other supporting information to determine an applicant’s eligibility for airport-issued identification access media. Evaluates various applications for accuracy, completeness, required training documentation, and appropriateness of requests. Accesses confidential and security-sensitive information utilizing the access control system, and exercises independent decision-making to determine validity of applications and supporting documentation. Ensures accuracy of Personal Identifiable Information entered into the automated access control system and other access control databases. Captures biometric (fingerprints) of applicants to ensure the content and quality are acceptable for CHRC and enrollment in the access control system. Ensures a current Security Threat Assessment approval is received from TSA prior to issuing security access media and notifies tenants and other employers that applicants are approved for badge issuance. Oversees security training and maintains security training records. Instructs applicants in the proper use and application of various security access media. Collects fees for badging or keying services and reconciles and reports Austin Bergstrom International Airport revenue collected to the Finance division. Maintains the security and confidentiality of the sensitive security information and data contained in the access control office; and stores and protects records in accordance with Federal regulations, COA Aviation policies and procedures, and Texas retention laws. Creates, issues, activates, and deactivates lock and key access for various areas of the airport; maintains key control databases. Resolves customer inquiries received in-person, by phone, and electronically in a timely manner. Exhibits quality service in support of the AUS mission and brand while interacting with a variety of internal and external customers.

Responsibilities - Supervisor and/or Leadership Exercised:
None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Knowledge of conflict resolution techniques.
• Skill in the operation of standard office equipment including but not limited to personal computer, software applications, telephone, fax machines, copiers, and calculators.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in data analysis and problem solving.
• Ability to understand, speak, read, and write English proficiently.
• Ability to receive, process, maintain, and protect the confidentiality of sensitive information.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish maintain effective communication and working relationships with City employees, airport employees, contractors, and the public.
• Ability to exercise good judgment, professionalism, and discretion when working with internal and external customers and visitors.
• Ability to work in a highly regulated, detail-oriented environment and meet all performance expectations/accountabilities.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Airport Access Control Technician are graduation from an accredited high school or equivalent, plus two (2) years of administrative and customer service experience which included data entry and working in a highly regulated detail-oriented environment. Do you meet these qualifications?

• Yes
• No

* Please describe your experience with financial and billing transactions. Please indicate the position(s) listed on your application that support(s) your answer.
(Open Ended Question)
* Please describe your experience verifying I-9 employment identification and documents. Please indicate the position(s) listed on your application that support(s) your answer.
(Open Ended Question)
* This position requires a Valid Texas Class C Driver License. Do you have a Valid Texas Class C Driver License or if selected for this position, do you have the ability to acquire a Valid Texas Class C Driver License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired.

• I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment

* Were you referred to this opportunity by a current Aviation employee? If yes, please provide the employee’s full name.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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