-
Job Description
JOB SUMMARY
The Town of Prosper is currently seeking qualified and dedicated individual
for the position of:
Help Desk Technician - II
Hiring Salary Range: $63,477 - $74,679
Retirement Benefits (TMRS), 2-to-1 Match
Medical, Dental, and Vision Benefits
Flex Scheduling Opportunities
Tuition Reimbursement
Wellness Benefits
Training & Continuing Education Opportunities
QUALIFICATIONS:
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- High school diploma or GED is required.
- Three (3) years or more of experience with Information Technology, specifically in a user support capacity.
- General public customer service experience is preferred Technical certifications (CompTIA, Microsoft, etc.) is preferred.
Provides high quality customer service and second level help desk support. Responsible for troubleshooting and resolving help desk requests and acting as an escalation point for issues that cannot be resolved at level one. Manages issues by identification, prioritization, resolution, escalation, referral, and follow-up via the help desk work order system. Creates and maintains a climate of continuous improvement, proactively identifying opportunities for service improvements and internal efficiencies.
The position may close as soon as a sufficient number of applications have been received.
EXAMPLES OF DUTIES
Please follow this link to the Complete Job Description:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
This job description is not an employment agreement or contract. Town Council has exclusive right to alter this job description at any time without notice.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.
The Town of Prosper, Texas, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Human Resources and/or the Town Manager.
PROSPER'S PURPOSE - PROSPER IS A PLACE WHERE EVERYONE MATTERS
Closing Date/Time: 10/31/2024 5:00 PM Central -
ABOUT THE COMPANY
-
-
Town of Prosper
Show moreThe Town of Prosper is a community focused on families that is steadfastly committed to small town ideals and providing a quality living experience for all residents.
The Prosper staff has carefully cultivated an environment centered around teamwork and connectivity, which enables our employees to accomplish our collective goal of providing top-notch services for our residents.
We empower employees at all levels to contribute to the Town through our Continuous Process Improvement program, which enables employees at any level to bring forward an idea that they feel could improve the employee or resident experience. In addition to this, we offer multiple opportunities annually for employees to speak with Town Leadership directly and ask any questions they may have. Prosper has and will continue to have exceptional leadership guiding our team and community through the immense growth and development the Town is experiencing.
Join our team today! #ProsperWithUs
-