IT Specialist (Conventions)

Full-time position available with the General Services Department, Information Technology Division located at 301 West 13th Street
Salary Range: $5,794-$8,833/month
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline Date: November 07, 2024


Responsibilities

• Manages a comprehensive range of IT technical infrastructure within the Kansas City Convention and Entertainment Facilities including the Convention Center and American Royal Complex.
• Manages and supports internal exhibitor networks, network switches, security camera systems, cellular Distributed Antenna Systems (DAS) infrastructure, event management systems and other complex informational infrastructure technologies.
• Ensures seamless operations and optimal performance of all technological components, contributing to a successful and event experience.
• Maintains and monitors the facility's network infrastructure, ensuring reliable internet access for events, exhibition booths, and administrative functions.
• Performs continuous monitoring of network availability
• Manages Wi-Fi SSID's, network VLANs, DHCP Servers, and bandwidth shaping appliances
• Manage servers, workstations, and other IT systems, ensuring systems are updated, secure, and functioning optimally.
• Provides on-site technical support for all IT-related issues, including troubleshooting hardware and software problems for staff, vendors, and event attendees.
• Maintains an inventory of IT equipment, including computers, projectors, and networking devices, and manages procurement and upgrades as needed.
• Implements and monitors security measures to protect sensitive data and ensure compliance with data protection regulations.
• Trains staff and event participants on the use of technology and equipment available at the facility, including registration systems and presentation tools.
• Responds to and resolves IT-related incidents and issues promptly to minimize disruption during events.
• Maintains documentation for IT systems, policies, and procedures, including user manuals and troubleshooting guides.
• Works closely with other departments (such as event management and facilities) to ensure seamless integration of technology into events and operations.
• Stays updated on the latest technological trends and recommend improvements to enhance the facility's IT capabilities and user experience.

Qualifications

REQUIRES an accredited Bachelor's degree and 4 years of technology experience; OR an equivalent combination of education and technology experience.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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