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Job Description
Grade 18 - Starting hourly rate: $25.93. Rate of pay depends on qualifications.
Job Description
JOB SUMMARY
The Senior Conservation Field Investigator performs a variety of functions including irrigation system reviews for residential and commercial customers at their home or business. This position is assigned the most complex customer situations. The Senior Conservation Field Investigator educates customers on water conservation; evaluates, makes recommendations and communicates complex information on solutions that save water, and provides leadership and guidance to Conservation Field Investigators.
ESSENTIAL FUNCTIONS- Conducts irrigation/landscape water conservation audits of residential and commercial irrigation systems and landscapes. Identifies and assesses opportunities based on the customer's unique situation to improve water use efficiency through landscape changes, irrigation management and available technologies.
- Conducts irrigation plan reviews.
- As a subject matter expert, educates commercial and residential customers about water efficient landscapes, appropriate landscape irrigation scheduling, and programs and technology available to customers to assist in landscape transformations that result in water conservation.
- May identify issues or conservation opportunities for customers for other water using equipment such as pools, water softeners, hot water tanks, and indoor plumbing.
- Provides guidance on plant material in a landscape setting. May provide recommendations on complex water use facilities such as parks, schools, hospitals or other large campus style facilities with multiple end-uses of water.
- Handles high level requests from internal and external customers, including CEO, Board of Directors, Executive Management and City officials.
- Provides functional technical guidance to Conservation staff at all levels.
- Compiles and analyzes data to resolve complex water use situations.
- Provides information to customers about SAWS Conservation programs.
- Recommends enforcement activity as required.
- Responds to difficult customer relations situations, involving upset and dissatisfied customers, takes action to resolve complaints where appropriate with sensitivity and good judgment.
- Writes articles, and scripts for videos they may appear in for GardenStyleSA.com or other SAWS related conservation materials.
- Represents SAWS and may make public presentations at community events, independently or with other SAWS staff.
- Performs other duties as assigned.
DECISION MAKING- Works under limited supervision.
MINIMUM REQUIREMENTS- High School Diploma or GED.
- Five years' experience performing conservation, landscape, irrigation, outdoor education or related field activities.
- Valid Class "C" Texas Driver's License.
- Must have either an irrigation technician or irrigation license from the State of Texas.
- Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.
PREFERRED QUALIFICATIONS- Bilingual in English/Spanish.
- Ability to communicate landscape conservation concepts verbally and in writing to the general public.
- Experience working with the general public on a customer service, volunteer educator or similar interactions.
- Backflow inspection license.
- Plumbing license (journeyman or above).
- State of Texas Customer Service Inspector license.
JOB DIMENSIONS- Knowledge of and ability to learn multiple database and software platforms.
- Ability to analyze data and draw conclusions from multiple data and information sources.
- Ability to establish and maintain contact with internal and external customers and the community at all levels.
- Ability to operate computers and other standard office equipment.
- Ability to tactfully and effectively handle sensitive customer relations situations and diffuse situations that are highly emotional and volatile.
- Ability to communicate effectively, verbally and in writing.
- Ability to meet the required performance standards within the area of assignment.
Physical requirements include lifting up to 50 lbs. occasionally and pushing a maximum force of 105 lbs. through situations such as turning valves on and off. Subject to standing, sitting, walking, climbing, bending, crawling, squatting, kneeling, and working in cramped and strained positions for long periods of time to perform job scope.
Working conditions are in a field environment with exposure to adverse weather and traffic conditions and other safety/health hazards. Operates a SAWS vehicle and equipment on a daily basis.
May be required to work hours other than regular daytime schedules such as weekends, shift work, overtime and on-call duty.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:- Competitive, market-based salaries
- Performance-based incentives
- Medical benefits
- Dental benefits
- Life insurance
- Prescription drug program
- Vision care plan
- Two retirement plans
- Deferred compensation plans (457 plan)
- Disability income
- Paid leave (vacation, sick, personal)
- Education assistance program
- Employee assistance program
- Flexible, tax-deferred health and dependent care spending accounts
- Wellness programs
- On-Site Fitness Facilities
- Community service opportunities
Closing Date/Time: 11/10/2024 11:59 PM Central -
ABOUT THE COMPANY
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San Antonio Water System
Show moreThe San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties. The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.
As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.
San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful.
Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.
SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.
SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.
Why Choose a Career at SAWS?
For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.
For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.
For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.
For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.
For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.
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