Business Data Analyst - Customer Service

SAN ANTONIO WATER SYSTEM
2800 U.S. Hwy. 281 N., San Antonio, Texas 78212 United States  View Map
Posted: Oct 25, 2024
  • Salary: $68,791.00 - $118,031.00 Annually USD
  • Full Time
  • Customer Service
  • Information Technology and Communication Services
  • Job Description

    Grade 20 - Starting annual salary: $68,791.00. Rate of pay depends on qualifications.

    Job Description

    JOB SUMMARY
    The Business Data Analyst is responsible for maintaining the integrity, validity, and functionality of the respective data for the assigned business group. The Data Analyst will lead and perform complex analysis in an evolving data environment. In addition to having very strong technical skills, this position will have outstanding business process analysis and interpersonal skills. The ability to extract and analyze data, patterns, and related trends is needed, with the ability to summarize the data into useable information by leadership.

    ESSENTIAL FUNCTIONS
    • Maintains integrity of data in system and develops policies and procedures.
    • Oversees the processing of all transactional data entry and the maintenance of all related tables to ensure the accuracy and consistency of all related record changes.
    • Serves as a functional Liaison with Information Services in relation to system implementations, conversions, and upgrades.
    • Assists in the development of business requirements and evaluation of software capabilities as a user in order to ensure the best design of business system solutions.
    • Assists Information Systems as a functional user in the testing of system patches, tables, reports, and software upgrades.
    • Extracts and analyzes data from various systems, such as for the Lawson, or other corporate business systems.
    • Works with the business group to identify and scope new opportunities for data analysis applications to evaluate business performance and to support business decisions.
    • Works internally and with the business group to define, secure and prepare data for modeling.
    • Analyzes, identifies and assesses data attributes using statistical software packages and develops recommendations and processes to improve operational performance ensuring adherence to department policies and procedures.
    • Performs strategic data and trend analysis and research to support business needs, as necessary.
    • Explores data to identify opportunities to improve business results.
    • Develops understanding of business processes, goals and strategies in order to provide analysis and interpretation to management.
    • Develops and provides training to associates and provides technical assistance and support, as needed.
    • Works closely with business stakeholders to identify and answer critical questions.
    • Formulates and prepares ad-hoc and project-related business reports to respond to departmental reporting needs.
    • Performs other duties as assigned.

    DECISION MAKING
    • The incumbent works under general supervision.

    MINIMUM REQUIREMENTS
    • Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field from an institution accredited by a nationally recognized accrediting agency.
    • Three years' experience developing, analyzing and presenting reports and data.
    • Proficient in the use of computer systems such as Excel, Access, PowerPoint, Visio, and Crystal Reports.


    JOB DIMENSIONS
    • Contact with internal and external customers and vendors.


    PHYSICAL DEMANDS AND WORKING CONDITIONS
    Physical requirements include lifting up to 5 pounds occasionally. Subject to sitting and standing for long periods of time. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment and performs occasional field visits.

    May be required to work hours other than regular schedule on exception, such as nights, weekends, and holidays.

    San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
    From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
    • Competitive, market-based salaries
    • Performance-based incentives
    • Medical benefits
    • Dental benefits
    • Life insurance
    • Prescription drug program
    • Vision care plan
    • Two retirement plans
    • Deferred compensation plans (457 plan)
    • Disability income
    • Paid leave (vacation, sick, personal)
    • Education assistance program
    • Employee assistance program
    • Flexible, tax-deferred health and dependent care spending accounts
    • Wellness programs
    • On-Site Fitness Facilities
    • Community service opportunities


    Closing Date/Time: 12/29/2024 11:59 PM Central
  • ABOUT THE COMPANY

    • San Antonio Water System
    • San Antonio Water System

    The San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties.  The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.

    As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.

    San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful. 

    Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.

    SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.

    SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.

    Why Choose a Career at SAWS?  

    For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.

    For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.

    For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.

    For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.

    For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.

    Show more

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