User Account Provisioning Technician

Job Location:

• The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

Why you’ll love this position:

The User Account Technician role is responsible for the creation, maintenance, and deactivation of user objects and user attributes. They grant users access to data repositories and or to systems based on their unique ID. Monitor access rights and privileges to ensure the security of resources and data.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting the State Data Center (SDC).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

• Process requests to create, modify, and delete Active Directory accounts.
• Process requests to modify and remove access to applications and resources in the States network using group memberships.
• Process requests to create, modify, and delete e-mail accounts, resources, contacts, and distribution groups through the Exchange management console.
• Create and maintain documentation for assigned areas.
• Assist other teams with troubleshooting user issues.
• Ensure standardization, compliance, and enforcement of policies and daily operating procedures.

• Knowledge and experience with Windows desktop operating systems.
• Knowledge and experience with Active Directory and Exchange management consoles.
• Working knowledge of PowerShell and the ability to learn new operations.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of personnel.
• Knowledge of computer/network systems infrastructure requirements and standards.
• Ability to learn and grow Active Directory and Exchange environments troubleshooting skills.
• Ability to train and mentor team members
• The ability to address multiple tasks on a daily basis and possession of strong troubleshooting skills are key.
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Knowledge of operating systems and applications. Knowledge of cybersecurity issues and preventative methods. Ability to troubleshoot hardware and software. Ability to research, collect, and analyze network performance.

The classification for this position is classified as Systems Administration Technician ; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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