Support Services Supervisor

The City of Temecula is an Equal Opportunity Employer.

Position Description

The City of Temecula is seeking a highly motivated, customer service-oriented, team player to fill a vacancy in our Support Services division. The incumbent will lead the team providing centralized mail and printing services to internal and external City customers.

The ideal candidate will be proficient in the use and maintenance of multi-function copy machines and other equipment used for print production. He or she should be comfortable performing various tasks associated with inter-office mail delivery and the shipping and receiving of packages and be knowledgeable in budgeting and inventory control.
DEFINITION

Under general supervision performs advanced technical and clerical work in providing centralized mail and multi-function printing services for internal and external customers.

DISTINGUISHING CHARACTERISTICS

The Support Services Supervisor is the Operations Supervisor level classification in the Support Services series. The employee is responsible for coordinating mail services with outside postal agencies; planning, assigning and reviewing the work of Support Services staff. The Support Services Supervisor is distinguished from the Senior Support Services Technician by the level of responsibility assumed and the complexity of duties assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Director of Information Technology/Support Services or his/her designee.

May provide lead supervision to assigned staff.

Examples of Duties

Duties may include, but are not limited to, the following:

• Supervises the receipt, sorting and delivery of a variety of interoffice and mail
• Oversees large-scale printing and document assembly requests
• Plans and assigns the work of subordinates
• Oversees the acquisition of rates and business reply permits in conformance with regulations; processes mailings and ensures proper billing to departments
• Reviews and revises internal operating procedures and City policy and procedures
• Oversees maintenance of all multi-function printers and specialized auxiliary equipment in all City departments
• Maintains inventory control of supplies
• Prepares copier usage reports
• Participates and oversees in the preparation and administration of the department budget; submits budget recommendations; monitors, reviews and approves expenditures
• Oversees centralized shipping and receiving function
• Arranges for equipment servicing, calibration and repair
• Oversees mailing procedures and postage rates in order to select cost-effective methods that fit within expected delivery deadlines
• Monitors the budget for achievement of goals and objectives; recommends program expenditures; maintains activity records; and prepares activity and budget reports
• Develops and maintains measures of employee workload and production; establishes performance standards; trains and provides input for the purposes of performance assessment of assigned staff or volunteers; and fosters a work environment that promotes positive morale
• Conducts pre and post trip inspections of vehicles to verify safety and proper operations or to identify potential problems; reports faulty equipment or operational problems
• Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports
• Performs other duties of a similar nature

Minimum Qualifications

A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. The City of Temecula utilizes equivalencies to substitute two years of applicable experience and similar responsibility for one year of college in order for a candidate to meet Minimum Qualifications. A typical combination of education, experience, and training for this classification includes:

EDUCATION AND/OR EXPERIENCE

Associate's Degree in Business or related field desired; or six (6) years of Support Services or related experience with two (2) years in a lead capacity.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of:

• Methods and procedures used in the collection and distribution of mail
• Methods, materials and equipment used in the duplication of printed materials
• Pertinent postal regulations and procedures
• Principles and practices of employee selection, supervision, training and performance evaluation
• Principles and procedures of record keeping and reporting
• Principles and practices of customer service
• Principles and practices of office management and leadership
• Occupational hazards and safety measures appropriate to work performed

Skill to:

• Apply critical thinking to complex projects and interpret detailed requirements
• Operate various types of standard office equipment, including a personal computer and related software
• Operate, troubleshoot, and perform basic repairs to multi-function printers and specialized auxiliary equipment
• Operate a motor vehicle in a safe manner

Ability to:

• Plan, organize and monitor tasks, and lower level staff to meet deadlines and ensure completion of daily functions
• Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines
• Effectively and accurately analyze data and information using established criteria in order to determine consequences, identify alternatives, and draw logical conclusions
• Perform a high volume of work and meet strict, recurring deadlines
• Understand and apply pertinent procedures and functions quickly, and apply without immediate supervision
• Prepare and maintain accurate and concise records, reports and other written materials
• Develop work procedures
• Provide lead supervision
• Classify, count, differentiate and sort alphanumeric data
• Understand and follow oral and written instructions
• Establish and maintain courteous, cooperative, and effective working relationships with those encountered in the course of work
• Communicate clearly and concisely, both orally and in writing
• Use proper English, spelling, grammar and punctuation
• Perform basic arithmetical calculations with accuracy and speed
• Provide lead supervision
• Serve as emergency services worker in the event of an emergency

LICENSES AND/OR CERTIFICATES

Possession of a valid California Class C driver's license and an acceptable driving record.

SPECIAL REQUIREMENTS

Satisfactory results from a background investigation and administrative screening. The administrative screening may include a pre-employment drug screening for positions which are designated as safety sensitive or security sensitive, including but not limited to being responsible for the care and custody of children and operating heavy equipment.

Requires use of a vehicle for pick-ups and deliveries.

WORKING CONDITIONS & PHYSICAL DEMANDS :

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and sit; talk or hear both in person and by telephone; use hands to finger, handle, feel or operate equipment needed to carry out duties of the position; and reach with hands and arms. The employee frequently stands or walks and lifts and moves records and documents or objects weighing up to 50 pounds alone, and up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; use math and mathematical reasoning; perform; work with constant interruptions; and interact with staff, vendors, and the general public

The employee typically works in office conditions; the noise level is frequently quiet or moderately quiet, at or below 50 decibels. The employee is subject to vehicle traffic and variable weather conditions when traveling to and from the Post Office and City facilities.

This recruitment will establish an eligibility list which may be used to fill future vacancies in the same classification or below in the same classification series for both project and authorized positions.

PLEASE NOTE: If you are a CalPERS annuitant, please be advised that this position does not meet the statutory criteria for post-retirement employment because the incumbent will be performing regular staff duties for an undetermined duration. Employment in this capacity would require you to rescind your retirement and reinstate as a current member of CalPERS.

SUPPLEMENTAL INFORMATION :

Flexibly Staffed: No

FLSA Status: Non-Exempt

Conflict of Interest: Not Required

Department: Information Technology/Support Services

Bonding Required: No

The City of Temecula is an Equal Opportunity Employer.

Benefit Summary for Full-Time Represented Employees

Full-time represented employees enjoy a generous allotment of $1,800 per month to purchase a variety of benefit options detailed below.

City Contributions
The City provides a Health Flex Contribution (HFC) of$600 per month that may be used for enrollment in the City’s health, dental, or vision insurance, or a health flexible spending account. Any unused portion of the HFC will be forfeited.

A Cafeteria Allotment of $1,200 per month may be used to pay premiums for health, dental, vision, mandatory group life and disability insurance, and health or dependent care flexible spending accounts. Any unused cafeteria allotment will be paid to the employee as taxable income.

Health Insurance
The City’s health plans are administered by CalPERS. We offer a variety of health plans, including HMOs and PPOs.

Dental Insurance
Dental coverage is offered through MetLife. Employees have the option of HMO or PPO plans with rich benefits at competitive rates.

Vision Insurance
EyeMed provides the City’s vision plan. In addition to extensive coverage at a low rate, EyeMed partners with service providers and retailers throughout the region.

Life and AD&D Insurance
All City employees are required to enroll in a basic life and AD&D group policy in the amount of $50,000. Additional life insurance is also available for employees and their family members.

Short- and Long-Term Disability
All City employees are required to enroll in short- and long-term disability insurance. This insurance pays 2/3 of the employee’s wages if the employee is off work due to an illness or injury outside of work.

Flexible Spending Accounts
The flexible spending accounts provided by the City allow you to pay for certain health and dependent care expenses with pre-tax dollars.

Supplemental Plans
Supplemental plans through Aflac can help you bridge the gap in your existing health insurance. Plans include Accident Indemnity, Hospital Indemnity and Critical Illness Protection.

Retirement
Authorized employees are enrolled in the California Public Employees Retirement System (CalPERS). The City offers the followingretirement plans depending upon eligibility:

Classic Tier 1 Members:
This category applies to employees hired by the City of Temecula before 9/24/11. The retirement formula is 2.7% @ 55 with an 8% employee contribution; however, the City pays 5% of the employee's contribution.

Classic Tier 2:
This category applies to employees hired by the City of Temecula on or after 9/24/11, and are considered "classic"CalPERSMembers . The retirement formula is 2% @ 60 with a 7% employee contribution; however, the City pays 4% of the employee's contribution.

PEPRA Members:
This category applies to employees who are hired by the City of Temecula after 1/1/13 and are new toCalPERSmembership. The retirement formula is 2% @ 62 with a 7.25% employee contribution.

Deferred Compensation Plans
The City partners with both MissionSquare and Nationwide Retirement Solutions to provide you with additional options to fund your retirement.

Comprehensive Annual Leave (CAL)
The City encourages work/life balance. We offer paid Comprehensive Annual Leave (CAL) that can be used for rest and relaxation, personal business or personal/family illness.

Holidays
City employees receive a total of 13 paid holidays each calendar year. This includes 12 observed holidays and one floating holiday each year.

Bonding Leave
The City believes bonding with a new child is vitally important for families. Employees are provided up to eight weeks of bonding leave for the purpose of bonding with their child in connection with birth, adoption, or foster care placement. Bonding leave is paid at the rate of 2/3 of the employee’s base salary and may be used for up to one year following the birth, adoption or foster care placement.

Tuition Reimbursement
The City offers Tuition Reimbursement of up to $1,500 per fiscal year for job related education or training that will benefit the employee in their position.

ComputerLoan Program
After one full year of employment, the City provides employees with an interest-free loan of up to $2,000 to purchase a personal computer, iPad, or similar "computer tablet" device.

Closing Date/Time: 11/4/2024 11:59 PM Pacific

• 

• City of Temecula

• 951-302-4152

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