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Job Description
ABOUT US
At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website . Read on to find out more about this opportunity.
The Marin County Free Library (MCFL) is a special taxing district that operates ten branch libraries in Marin under the authority of the Board of Supervisors. It provides public library services to the residents of the unincorporated areas of the County and the cities of Corte Madera, Fairfax, and Novato.
The Marin County Free Library is an innovative and dynamic civic institution that is committed to providing exceptional services to a community that cares deeply about the library and encourages the library to assume a critical role in supporting the community to be resilient, equitable, and progressive. MCFL is committed to racial equity and the inclusion of those with multiple perspectives and backgrounds in our decision making.
ABOUT THE POSITION
MARINet is a consortium that connects seven public and two academic libraries, creating a powerful network of shared resources. The libraries share a catalog, most physical collections, and some digital resources, enriching the library experience for patrons across Marin County. MARINet also supports the public libraries’ internet connectivity through CENIC.
As part of MARINet’s small, dynamic team, the Technology Systems Specialist III (TSSIII) will deliver regular training to a diverse group of library staff. They will write effective documentation for both training sessions and technology projects. The TSSIII will be responsible for installing, configuring, and troubleshooting MARINet’s desktop computers, printers, and network hardware.
The TSSIII will also respond to urgent support requests from consortium library staff while advancing long-term projects. These projects may include upgrading a Linux server, implementing a help desk ticketing system, automating processes within the Integrated Library System (ILS) through custom scripts, and deploying a new email notification system, among others.
Additionally, the TSSIII will assume a leadership role when covering for the Systems Administrator, overseeing the team as the acting supervisor. This position involves supporting MARINet’s hardware, software, and network infrastructure while collaborating with MARINet staff, library personnel, working groups, and various vendors.
Remote Work Options: Some duties for this position may be performed remotely. During the initial probationary period, the successful candidate will be required to work primarily onsite before establishing a hybrid work schedule. The successful candidate must be able to report to County facilities for various meetings and work assignments upon short notice, as needed, and when deemed appropriate.
SPECIAL REQUIREMENTS
Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.
This position may require travel between various County library and office locations.
ABOUT YOU
Our Highly Qualified Candidate:
The ideal candidate embodies respect, empathy, and collaboration in all their interactions. They prioritize building positive relationships with the team, library staff, and vendor partners. Their approach is solution-oriented, focused on improving processes and resolving challenges constructively.
As an experienced trainer, the ideal candidate is adept at teaching users with varying technical skills and excels at translating complex concepts into clear, accessible instructions. They are passionate about creating useful documentation.
The ideal candidate is a skilled IT generalist and is comfortable troubleshooting local IT including hardware and software. They seek out ways to stay current and apply the latest methods and tool sets, while maintaining and improving legacy technology. Network administration experience and local workstation support are crucial. Familiarly with SQL, scripting (particularly Perl), Linux, database authentication, Innovative's Sierra ILS are helpful.
QUALIFICATIONS:
Knowledge of:- Techniques, equipment and diagnostic software used in the assembly, troubleshooting and repair of personal computers.
- Standard desktop software.
- Network and desktop operating systems.
- Desktop software integration.
- Network protocols.
- Internet protocols and services such as WWW, FTP, NNTP, DNS, SMTP or others.
- Principles of testing and quality assurance.
- Techniques for the development of effective help documentation.
- Training and presentation techniques.
- Network/server configuration, installation and maintenance.
- Programming languages for the personal computer such as Access, Visual Basic or others.
- Techniques for explaining technical concepts to non-technical users.
- Apply desktop technologies to meet business requirements.
- Integrate desktop software with custom applications.
- Document, test and implement desktop applications.
- Assemble, install, configure, repair and maintain computer hardware, peripherals and components.
- Diagnose and resolve software application problems for desktops, networks, and interface systems.
- Install, configure, modify and maintain applicable operating systems, applications, networks, and specialized software.
- Provide training, assist users in problem resolution and explain system and application use.
- Analyze plans, processes or programs and provide verification and reconciliation of specialized departmental systems, computer programs or system processes.
- Maintain current technical knowledge of the field including learning new and existing software, applications, databases and hardware through formal, informal and on-the-job training and self study.
- Organize own work, setting priorities and meeting critical deadlines.
- Plan, direct and review the work of others on a project basis.
- Establish and maintain effective working relationships with those contacted in the course of the work.
Any combination of education and experience that would provide the knowledge and skills listed. Typically, the equivalent of completion of two years of college level or technical training in computer science or a closely related field and three years performing network and/or personal computer user support.
Experience in PC repair, network administration, application and software troubleshooting, computer operations, or a substantially similar field may be substituted for the college requirement on a year for year basis.
IMPORTANT INFORMATION
All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.
Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list.
The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active. The eligibility list created by this recruitment may be used to fill current or future vacancies in ANY County Department. We encourage you to apply now if you are interested in a Media Manager position in any County Department.
Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Alisa Samuel at alisa.samuel@marincounty.gov.
PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.
COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .
Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.
Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO,and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.
Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.
IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.
Retiree Medical : The County provides access to group health plan coverage to eligible retirees.
For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.
*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.
Closing Date/Time: 10/30/2024 11:59 PM Pacific -
ABOUT THE COMPANY
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Marin County
Show moreThe County of Marin is a vibrant and thriving organization comprised of 23 agencies and departments with a workforce of approximately 2,400 employees. The County’s array of public safety, community development, public works, health and human services, community services and administrative services is governed by the Board of Supervisors, which is made up of an elected representative from each of the five voting districts in this county.
This diverse organization strives to uphold a set of core values at work: respect, trust, integrity, diversity, equality, excellence, accountability, innovation, and collaboration. These values keep the organization and its individuals healthy, resulting in successful and sustainable quality service delivery. In addition, the County is committed to being a well-managed organization that relies on the talents of its workforce to succeed.
OUR MISSION AS A COUNTY:
To provide excellent services that support healthy, safe and sustainable communities; preserve Marin’s unique environmental heritage; and encourage meaningful participation in the governance of the County by all.
When you’re employed in local government the effects of your work are visible all around you. Your work is an integral part of the day-to-day lives of Marin County residents and visitors. From the roads we drive on, to the parks and libraries we visit, to the services we rely on to keep us healthy and safe, County employees contribute directly to the sustained well-being of Marin County’s communities.
We are motivated to preserve the importance of Equity, Economy, Environment and Education that make our County unique. With over 3000 employees, volunteers and interns across 22 departments, we are a part of the communities we serve. We work with our core values in mind: Integrity, Respect, Diversity, Innovation, Collaboration, and Excellence. These values are not only part of our organization’s strategic initiatives and goals[PDF], but they are what unify us in our work across a variety of perspectives and skillsets.
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