Lead Customer Service/Billing Technician for the Marina Coast Water District
- Salary: $81,327.31 - $103,796.55 Annually USD
- Full Time
- Accounting and Finance
- Customer Service
- Water and Wastewater Treatment
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Job Description
Position Description
Are you seeking a career where you can be part of an organization committed to serving its community through excellent customer service and problem solving? Are you experienced in producing accurate monthly invoicing and billing? Are you passionate about encouraging and mentoring a team? If that is you, the Marina Coast Water District is looking for a dedicated individual as their new Lead Customer Service/Billing Technician.
Regional Government Services and its staff are conducting this recruitment on behalf of the Marina Coast Water District.
THE POSITION
Under general supervision, provides lead direction and work instruction to assigned Customer Service/Billing staff performing duties related to the establishment and maintenance of customer accounts for water and wastewater services; prepares monthly utility billing; provides direct customer service associated with utility payments, requests for service, responding to complaints and providing information; performs a variety of technical and analytical tasks; provides administrative support to the Customer Service/Billing Supervisor and the Administrative Services Director.
THE IDEAL CANDIDATE WILL:- Be a self-starter, reliable, organized, and detail oriented with high standards for work product.
- Effectively collaborate, problem-solve, and apply critical thinking skills.
- Have demonstrated experience in leading a team.
- Be familiar with computer billing systems and billing and invoicing practices.
- Be detail-oriented with exceptional organizational and time management skills.
- Be able to make accurate arithmetic, financial and statistical computations.
- Have demonstrated experience receiving customer payments, making change, issuing receipts, balancing cash and preparing deposit documents and end-of-day reports.
- Have intermediate to advanced skills using a desktop computer and Microsoft Word and Excel.
- Be able to interact tactfully, effectively, courteously, and concisely orally and in writing.
COMPETENCIES
Adaptability and Flexibility - Can shift gears comfortably
Attention to Detail - Accomplishes tasks with thoroughness and accuracy
Communication - Shares information with, and receives information from constituents using oral, written, and interpersonal communication skills
Customer Service - Implements activities designed to enhance the level of customer satisfaction and efficiency.
Interpersonal Relations - Builds relationships based on mutual trust and respect
Problem Solving - Sees and defines problems and implements solutions
Reliability and Commitment - Shows commitment, dedication, and accountability in one's work, and follows through on all projects, goals, and aspects of one's work
ABOUT THE CLIENT
It's an exciting time to work for the District and be such an integral part of this high-profile opportunity, while also living on the Central Coast of California along the scenic Monterey Bay area-It just doesn't get any better...
Currently, the Marina Coast Water District is actively engaged in the conversion of the former Fort Ord military base into a vibrant mixed-use community, including approximately 6,000 new homes and several hundred thousand square feet of commercial/industrial facilities. Our mission is to provide high quality water, wastewater, and recycled water services to the District's expanding communities through management, conservation, and development of future resources at reasonable costs. Our vision is to become the leading public supplier of integrated water and wastewater services in the Monterey Bay Region.
Examples of Duties
Click HERE to view the full job description.
Typical Qualifications
QUALIFICATIONS
Training and Experience:
To qualify, a successful incumbent must possess both education and experience, which would provide the required knowledge and abilities. Experience may substitute for education. Minimum requirements to obtain the requisite knowledge and abilities are:
Equivalent to high school graduate supplemented by business school or college level coursework in business and computer applications with five (5) years of customer service/billing support experience at a level equivalent to the District’s classification of Customer Service/Billing Technician.
Supplemental Information
BENEFITS
Salary: $81,327.71 - $103,796.55 ANNUALLY
Retirement - The District participates in CalPERS, with Social Security. Benefit is 2% @ 60 for classic members with the District paying for the employee portion. 2% @ 62 for new members as defined by PEPRA, subject to the limitations set by PERS. Employee pays the employee portion (new employees only).
Health Insurance (Medical/Dental/Vision/EAP) - District provides health insurance plan options and provides full employee coverage and a portion of the premium for coverage for employee dependents.
Deferred Compensation - Optional enrollment in a pre-tax payroll-deducted 457 plan. The District will match an employee's contribution up to a maximum of $2,500 annually.
Short and Long-Term Disability Insurance - District provides coverage.
Life Insurance - District provides coverage at an amount equal to two times employee's salary.
Vacation Leave/Sick Leave/Holidays - District offers generous vacation benefit beginning at an accrual of 3.08 hours per two-week pay period and sick leave at 12 days accrual each year. In addition, 12 paid holidays and 2 floating holidays per year.
SELECTION PROCESS:
Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application.
Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system.
All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge to from employment.
The deadline to apply is November 4, 2024, at 11:59 PM PST
Apply online at: https://bit.ly/mcwd-leadcsr
Appraisal Process - (Pass/Fail) After the closing deadlines, applications will be screened in relation to the criteria indicated in this announcement.
Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications.
Online Skills Assessment - (Pass/Fail) An Online Skills Assessment may be used to evaluate candidates’ knowledge, skills, and abilities for the position. The Online Skills Assessment may be conducted via a video conference platform.
Remote Screen Interview - (100%) Candidates who pass the Minimum Qualification assessment may be invited to a Remote Screen Interview to evaluate training, experience, and other job-related qualifications for the position. Remote Screen Interviews are tentatively scheduled for the week of November 11, 2024.
Successful candidates will be submitted to the Marina Coast Water District for further consideration and an onsite Hiring Interview.
Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by emailing aniewald@rgs.ca.gov . Neither Regional Government Services nor the Marina Coast Water District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services (RGS) by emailing aniewald@rgs.ca.gov.
The Marina Coast Water District is an Equal Opportunity Employer
Closing Date/Time: 11/4/2024 11:59 PM Pacific -
ABOUT THE COMPANY
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Regional Government Services
Show moreOUR HISTORY
Regional Government Services Authority (RGS) is a Joint Powers Authority (JPA) serving the needs of cities, counties, special districts, joint powers authorities, and other governmental entities since 2002. RGS works exclusively for the benefit of public agencies, providing a ready source of support and consulting services to meet the needs of its partner agencies in a broad range of disciplines and to help local governments meet three challenges:
- Decreasing revenues
- Increasing demands (and costs) for services, and
- Loss of experienced staff.
Local government leaders knew that these challenges were likely to continue, so agencies would have to work together – uniting not only their voices but their resources to advocate and become more efficient. The idea behind the creation of RGS was to form an agency that would help local governments share expertise and improve efficiencies. This was an emerging need. It did not require that each agency hire full-time staff. With the creation of this JPA, agencies could, in effect, share expertise through a third-party.
WHO WE ARE
Today, RGS is governed by several member agencies, all with the common goal expressed in the JPA’s MISSION STATEMENT: To provide quality, innovative, cost-effective services exclusively to public agencies. In November 2020, the 5-year Strategic Plan was adopted. Current member agency representation can be found on the Board of Directors page of this website.
RGS developed a highly flexible platform of administrative support, benefit plans and programs that could serve the diverse needs of cities, special districts, counties and other joint powers authorities. Flexibility was vital because the needs of partner agencies varied and because RGS services were 100 percent fee-based. Thus, RGS costs have always been able to ramp up or down quickly, as demand changed.
To further understand RGS main service lines, please see the RGS Services Brochure or the Services area of the website.
To view the RGS Org Chart click here.
Regional Government Services Authority was formed under Section 6500, for the purpose of providing local governments with administrative, staffing and advisory services. RGS has now served over 300 cities, special districts, joint powers authorities and other local governments and non-profits that support local governments.
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