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Job Description
Summary
Applicants must attach a typing certificate issued within the past six months, certifying the ability to type/keyboard at a rate of 40 net words per minute. Online verifiable typing certificates will be accepted from one of the following websites: Ratatype.com; Typing.com; or Freetypinggame.net. Please note that we reserve the right to ask for an additional test to be completed in person, as part of the testing process. Failure to attach a valid typing certificate to this application will result in automatic disqualification.
Criticall Exam: Virtual link will be sent once the position closes
Pre-Investigative Questionnaire (PIQ): Date To Be Determined
Oral Interviews: Date To Be Determined
If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Public Safety Shift Supervisor in our Police Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website.
Under direction, supervises, coordinates, and participates in the daily activities of police and emergency communications services; performs a variety of administrative and technical duties; participates in the work of Public Safety Dispatchers on an assigned shift as needed; performs related duties as assigned.
Key Responsibilities
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Supervises, coordinates and participates in the daily activities of the City's communications center for police and emergency call handling activities.
Schedules, assigns, supervises, and evaluates the work of subordinates on an assigned shift; monitors activity in the Communications Center; participates in the work of Public Safety Dispatchers on an assigned shift as needed.
Operates all communications equipment including computer terminals to access various law enforcement systems including ARJIS, CLETS, SUN, and NCIC.
Prepares performance evaluations and counsels employees regarding work performance; recommends disciplinary actions and/or commendations.
Updates training manuals and develops new training procedures.
Supervises and conducts or directs initial and ongoing training of Public Safety Dispatch personnel.
Ensures that Public Safety Dispatchers adhere to department policies and procedures.
Assists in identifying and correcting operational problems and procedures in order to maintain a high level of service to field operational units.
Ensures all emergency equipment is in working order and contacts repair personnel as needed.
Assists in providing recordings of phone and radio audio to courts, investigators, attorneys or others.
Assists in investigating and resolving complaints from citizens and City personnel regarding Public Safety Dispatchers on assigned shift.
Assists the public by answering questions and routing requests for service to other City departments and a variety of government or community agencies.
Attends daily patrol briefing as communication staff representative and serves as liaison to Patrol Supervisors and staff.
Assists in staffing the Emergency Operating Center when activated.
Performs special projects as requested by administration.
Conducts research and prepares reports as assigned.
May perform duties of the Public Safety Communications Manager during absences.
Provides vacation and temporary relief as needed.
Performs related duties as assigned.
QUALIFICATIONS:
Knowledge of :
Police departmental policies and procedures and office practices.
The principles and practices of supervision and training.
The principles and practices involved in public safety communication work.
Federal Communications Commission regulations governing voice, radio, and telephone communications.
The operation of radio/telephone receiving and transmitting equipment.
Computer terminal and teletype operations used by local, state, and national law enforcement and/or fire protection agencies.
The geography of the City and locations of streets and major buildings.
English usage, spelling, grammar and punctuation.
Principles and practices of customer service.
Ability to :
Schedule, assign, and evaluate the work of subordinates.
Interpret and apply appropriate Police laws, regulations, rules, policies, and procedures.
Analyze situations and adopt the appropriate course of action while working under conditions of emergency and adjust quickly to changing priorities.
Operate all communications equipment including radio/telephone, computer terminals including ARJIS, CLETS, SUN, and NCIC.
Develop and administer training programs.
Read maps rapidly and accurately.
Maintain accurate records, logs, and files.
Conduct research and prepare clear, concise written reports.
Work any combination of shifts that are necessary for a 24/7 operation..
Demonstrate an awareness and appreciation of the cultural diversity of the community.
Speak and understand English clearly and distinctly over communications equipment.
Remain calm under pressure, exercise good judgment and make sound decisions in emergency situations.
Establish and maintain effective working relationships with subordinates and those contacted in the course of work.
Work cooperatively with other departments, City officials, and outside agencies.
Communicate clearly and concisely, both orally and in writing.
Minimum Requirements
Education/Training:
Graduation from high school or equivalent. College level coursework in emergency service communications, law enforcement, supervision or closely related field is desirable.
Experience :
Four years (full-time equivalent) of progressively responsible public safety dispatch experience. Experience in leading or supervising the work of others is desirable.
License and Other Requirements
Must posses a California Police Officer Standard of Training (P.O.S.T.) Basic Complaint/Dispatcher Certificate.
Must possess an original typing/keyboarding certificate issued within the last twelve months at a net rate speed of at least 40 words per minute.
Possession of a valid California Class C Driver's License.
Incumbents will be required to work a rotating shift schedule including weekends and holidays. Must be willing to work overtime if required.
Supplemental Information
NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A medical examination, along with a DRUG SCREEN will be conducted following a conditional offer of employment. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing.
SELECTION PROCEDURE
Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process.
When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination may be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status.
In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®.
Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form.
The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt.
VETERANS' PREFERENCE
Eligible individuals are those who meet the following criteria:
- Served in the U.S. armed forces
- Received an honorable discharge
- Did not retire from military service
- Seeking employment with the City of Escondido for the first time.
ABOUT OUR CITY
The City of Escondido is a progressive and prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living.
Escondido is a general-law city with a Council/Manager form of government. The "Hidden Valley" covers a 37 square mile area, and our 150,000 residents enjoy a full range of services provided by over 1,000 City employees, including police and fire protection. We are proud of our rich agricultural heritage and the cultural diversity of our present-day community, and invite you to share our bright future.
EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request.
The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance.
The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms.
For a more detailed overview of this benefits package, please visit the Non Sworn Police Benefit Summary.
Closing Date/Time: 10/28/2024 5:00 PM Pacific -
ABOUT THE COMPANY
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City of Escondido
Show moreSettled in a long valley in the coastal mountains of Southern California, Escondido, which means "hidden" in Spanish, lies about 18 miles inland, 100 miles south of Los Angeles, and 30 miles northeast of San Diego. Surrounded by avocado and citrus groves, our award-winning City is a diverse, vibrant community with just the right mix of small-town friendliness and big-city buzz.
More and more people are making Escondido their "City of Choice." As the heart of San Diego North, it is one of the few remaining communities where people of all income levels can enjoy the Southern California lifestyle. We offer attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, comprehensive healthcare, and the nearby San Diego Zoo Safari Park. In addition, the California Center for the Arts, Escondido, brings world-class entertainment to the area along with Queen Califia's Magical Circle, a sculpture garden in Kit Carson Park donated by late internationally renowned artist Niki de Saint Phalle. In recent years Escondido was named by Money Magazine as the Best Place in the West in which to retire and, at the other end of the spectrum, was named a Kid-Friendly City for our broad range of youth programs. Ladies Home Journal also ranked Escondido number eight among the Top Ten Cities for Government.
Established in 1888, the city's rich past brings charm and stability to the community. You can see it in the historic homes of Old Escondido or experience it in the thriving downtown area and the weekly blast to the past, "Cruisin' Grand." Yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. New jobs, new cultural amenities, new entertainment venues, new choices for residential living, and a new vision for Escondido's future, make Escondido a city to watch.
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