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Job Description
Summary
Minimum Starting Salary: $19.63 hourly
This position is in the Water Utilities Office and may be assigned to assist in different areas within Utilities and/or different departments within the City.
THE CITY OF WACO SEEKS:
A Utilities Customer Service Representative who has excellent customer service skills, communicates effectively, maintains confidentiality of work-related issues and City information, and performs other related and assigned duties as required. If you have computer skills and can adapt quickly and be flexible when helping meet the departmental needs, the position may be perfect for you. Apply now!
MINIMUM QUALIFICATIONS:
Required:- High School Diploma or GED equivalent.
- Two years of customer service, call center, or bookkeeping experience
- Must possess a valid Texas Driver’s License.
Under basic supervision, performs customer service functions for clients of the Water Utility Services Department
(WUSD).
Position Responsibilities- Provides prompt, courteous, and accurate service to the WUSD clients.
- Provides customer services for WUSD clients, processes new customers, payments, service requests, service charges and adjustments according to City policies and procedures.
- Will be required to respond after hours, including holidays and weekends, and in the event of a departmental or City-wide emergency.
- Positions assigned to Call Center: Prepares records and billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues, and provides special customer services.
- Positions assigned to Billing: Analyzes and prepares meter readings, records and processes billing account updates, creates work orders, enters and verifies data, processes documents and transactions, resolves customer service issues, and provides special customer services.
- Positions assigned to Resource Management Group: Creates work orders, enters and verifies data, processes documents and transactions, and resolves customer service issues.
- Positions assigned to Enterprise Asset Management (EAM) / IT CIS project: Assists with payroll, provides departmental administrative support, assists with purchasing processes and account support
The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.
To learn more about the benefits offered, visit our Benefits page.
Why Work For Waco:- Meaningful and challenging work
- Make a difference and improve communities
- Competitive Salary and Benefits
- Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
- Mandatory TMRS Retirement Plan with a 2:1 City Match
- Education Assistance Program
- Paid Parental Leave
- Employee Assistance
- Longevity Pay
- And More!
Closing Date/Time: 11/3/2024 11:59 PM Central -
ABOUT THE COMPANY
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City of Waco
Show moreWaco is centrally located in the heart of Texas on the I-35 corridor midway between Dallas-Fort Worth and Austin. This progressive and diverse city with a vibrant community spirit offers major attractions, museums, recreation, and abundant shopping to more than 140,000 residents. Waco is the 25th largest city in Texas and the county seat of McLennan County.
Waco is not only briming with Texas history, economic opportunity, and a rich variety of cultural experiences, it is also a major seat of high learning within three major colleges in its city limits including Baylor University, Texas State Technical College and McLennan Community College.
The city is also the birthplace of Dr. Pepper, the Texas Ranger Hall of Fame Museum and the Texas Sports Hall of Fame. Waco boasts one of the biggest and best municipal parks in Texas, Cameron Park. While the park is located in the middle of downtown situated on the Brazos and Bosque River it hosts numerous races, triathlons, boat races and much, much more.
Governance and Organization
Waco is a home rule city with a council-manager form of government. The City Council is comprised of a Mayor, elected at-large, and five City Council members representing single-member districts, all serving two-year terms. The City Council sets the tax rate, approves the budget, appoints members to City boards and commissions, enacts City ordinances, and appoints the City Manager, City Attorney, City Secretary, and the Municipal Court Judge.
The City has a strong Financial Management Policy that guides the operation and delivery of quality City services, contributes to excellent AA+ and Aa1 bond ratings, and maintains an unassigned fund balance reserve in the General Fund equal to 28% of current year budgeted expenditures. The City of Waco has more than 1,600 employees and a total operating budget of over $400 million.
The City provides a full range of municipal services including a regional airport, animal services, building inspections, code enforcement, convention and visitors bureau, emergency management, housing and community development, economic development, fire, public health, library, municipal court, parks and recreation, planning, police, public works, Texas Ranger Hall of Fame Museum, utilities and zoo operations.
The City Council and City Manager are committed to the mission of providing exemplary municipal services for citizens and visitors in a collaborative and transparent manner while honoring the public’s trust. Waco values include providing excellent and innovative services, promoting equality and inclusion, focusing on teamwork, investing in people and always doing the right thing.
With the City of Waco, you will find our home; where everyone belongs and thrives as move forward together.
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