Facility Service Specialist (Fire & Security Systems)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent, plus four (4) years relevant work experience.
• Experience may substitute for education up to the maximum of four (4) years.

Licenses or Certifications:

• Class C Driver License.
• If required by position: Valid Commercial Driver License ( CDL ). Specific endorsements may be required to be obtained within 120 days of hire.

Physical Requirements:

• Ability to bend, lift, walk, carry, or use a force equal to lifting up to fifty (50) pounds.

Notes to Applicants
Notes to Applicants |

Click here to watch the City of Austin Recruitment Video!

Working with Building Services provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

Must be able to perform the physical essential functions with or without reasonable accommodations:

• Utilize eyes for long periods of time while operating computer, & other office/security equipment.
• Reasonable dexterity of hands and fingers to operate and/or manipulate computer, keyboard, and other office/security screening equipment.
• Ability to verbally and effectively communicate utilizing face-to-face contact and telephones.
• Walk moderate to continuous patrol distances.
• Sit for long periods of time to perform various security screening tasks.
• Lift and/or carry packages/boxes weighing up to 50 lbs.
• Reach and bend arms to perform duties such as screening.
• Reach and stretch arms above shoulders.
• Bend upper body to pick-up items or to reach down.
• Twist neck/head side to side, up and down.
• Possess the physical and mental capacity to safely operate motor vehicle during daytime and/or nighttime when necessary.

Employment Application:
The City of Austin employment application is an official document; incomplete applications will not be considered.

Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held.
• If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• The responses to the supplemental questions inquiring about experience should be reflected on your application.

Assessments:
Assessment(s) may be administered as part of the interview process.

If you are selected as a top candidate:
Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required.
You must provide proof of education from an accredited organization/institution.

Military / Veteran Interview Preference:
Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.

Travel:If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Criminal Background Check:
Must be able to pass a Criminal Justice Information Systems ( CJIS ) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Please Click here to find more information.

Fair Labor Standards Act ( FLSA ) Classification:
This position is classified as NON - EXEMPT .

Please note that the Department may close the job posting at any time after 7 days.
Pay Range
$27.41 - $33.30

Hours
Monday through Friday; 7:15 a.m. - 4:15 p.m.; Hours may vary depending on work demands and business needs.

Evening, weekend, & holiday work may be required to meet business needs.

This position may be required to work evenings, weekends, holidays, and in excess of a 40-hour work week and respond to call back as dictated by business needs.
Job Close Date 10/28/2024 Type of Posting External Department Building Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Various city facilities Preferred Qualifications
Preferred Qualifications:

• Experienced in tracking, maintaining records, and coordinating service requests for fire and security system work orders.
• Experienced in researching and resolving invoice discrepancies, verifying invoice accuracy, entering data into spreadsheets, and reporting results.
• Experienced in communicating with customers and vendors, coordinating fire alarm and access control licensing with city and county departments, and investigating security system issues to determine repair or replacement needs.
• Intermediate proficiency with the Microsoft Office Suite to include Word, Excel and Outlook.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Plans and performs basic building repairs and participates in construction/installation activities on assigned projects. Conducts site inspections and reports on maintenance needs and safety violations. Coordinates with contractors, vendors, and other divisions providing maintenance, repairs, and moves to assigned buildings. Calculates figures and compiles data and information for reports, cost estimates, etc. Prepares and maintains status reports on projects. Monitors lease agreements, maintenance contracts, equipment installation contracts, and construction contracts. Researches information as requested or needed. Answers questions from internal and external customers.

Responsibilities - Supervisor and/or Leadership Exercised:
None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of facility maintenance.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Knowledge of safety practices and procedures.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of general maintenance practices.
• Knowledge of monitoring of contracts and/or vendors.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in planning and organizing.
• Ability to coordinate contract work crews providing maintenance and repairs to a variety of building sites.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with other City employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position require graduation from an accredited high school or equivalent, plus four (4) years relevant work experience. Experience may substitute for education up to the maximum of four (4) years Do you meet these requirements.

• Yes
• No

* This position requires a Class "C" Driver License. Do you have a Class "C" Driver License or if selected for this position, do you have the ability to acquire a Class "C" Driver License by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* Do you have the ability to bend, lift, walk, carry, or use a force equal to lifting up to 50 pounds, with or without an accommodation?

• yes
• no

* How many years of experience do you have in tracking, maintaining records, and coordinating service requests for fire and security system work orders?

• 0-1 years
• 2-3 years
• 4-5 years
• 6+ years
• No Experience

* Which of the following best describes your experience with verifying invoices and entering data?

• No experience
• Limited experience verifying invoices but no data entry
• Experience verifying invoices for accuracy and completeness
• Experience verifying invoices for accuracy and completeness and entering data into spreadsheets

* Which of the following best describes the experience mentioned?

• Communicating with customers and vendors, and investigating system issues
• Coordinating fire alarm and access control licensing with departments
• Investigating security system issues and making repairs
• Communicating with customers and vendors, coordinating fire alarm and access control licensing, and investigating security system issues to determine repair or replacement needs
• No Experience

* Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook?

• No experience
• Basic: create/edit simple documents, spreadsheets, & emails
• Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields
• Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired.

• I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation).

Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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