Emergency Communications Supervisor

Overview

One Agency, One Mission: Public Safety

The Larimer County Sheriff’s Office is seeking an Emergency Communications Supervisor to provide direct supervision to our Emergency Communications Operators. We are looking for someone with at least two (2) years of progressively responsible duties in an emergency communications center, including processing emergency and non-emergency phone calls and use of radio equipment to coordinate with Fire, Medical and/or Public Safety Responders.

Our center is one of five (5) public safety answering points in Larimer County providing critical public services for the safety of our communities. Supervisors are required to work an assigned shift, as this is a working Supervisor position. Must be able to work shifts in a 24/7 environment including weekends and holidays and be available to work when required to meet operational needs.

LCSO is looking for someone who is eager to use their skills and experience to train and coach others. The position is responsible for training, evaluating and coaching LCSO Emergency Communications Operators. The Emergency Communications Supervisor also performs the duties of an Emergency Communications Operator, dispatching required law enforcement, fire, medical, emergency services personnel and equipment, while providing administrative and supervisory support to the Communications Center.

CPR, EMD and NCIC/CCIC Certifications under the Qualifications must be obtained within six (6) months of hire.
View full job description HERE .
*Starting pay range for this position is $81,849 - $98,219 annually.

Responsibilities

Specifically, this position:

• Exercises direct supervision over Emergency Communications Operators.
• Provides administrative/supervisory support to the Communications Manager in coordinating the work of the Sheriff's Office Communications Center.
• Provides direct and indirect supervision to subordinate employees within the Emergency Communications Section; provides broad direction of all functions within the Emergency Communications Center; oversees policy and procedure standards; evaluates performance of emergency communications operators; conducts second-level review of performance evaluation; resolves pervasive and complex personnel problems.
• Provides input on policies, procedures, goals, and objectives of the communications center.
• Coordinates emergency communications operator schedules to ensure adequate coverage always; completes time accounting documentation and finds coverage when scheduled employees cannot assume assigned shifts.
• Handles complaints from the public to ensure they are effectively resolved in a timely manner.
• Coordinates computer-aided dispatch (CAD) programs, including assistance in completing CAD configurations.
• Reports problems with all communications equipment and provides input on the purchase of new equipment as needed.
• Provides radio and other training to volunteer agencies and other agency components.
• Performs a variety of clerical tasks such as filing, record keeping, typing, report and tape preparation, and computer system updates.
• Orders supplies, and printing as needed.
• Performs all duties of Emergency Communications Operators as necessary.

Nonessential Functions

• When a local declaration of emergency or disaster is declared by the Board of Commissioners, all Larimer County employees may be required to work as a Disaster Service Worker.
• Performs other duties as appropriate or necessary for performance of the job.

Qualifications

• Two (2) years of increasingly responsible duties in a communications center required; experience working for a law enforcement agency preferred.
• High School diploma or GED required.
• Possession of CPR certification by date of hire required.
• Possession of EMD certification required.
• NCIC/CCIC Certification required.

Research indicates that individuals from diverse backgrounds, including women and people of color, may sometimes feel hesitant to apply for a position unless they have experience performing every task outlined in the job description. At the Larimer County Sheriff’s Office, we believe in recognizing the value of skills and perspectives that can be gained through unique experiences and backgrounds. We are committed to fostering diversity and inclusion, which we believe are essential to driving innovation and success. If you are passionate about our mission and eager to contribute to a dynamic team, we invite you to apply and showcase the qualities that set you apart. We are committed to providing equal opportunities for all candidates and look forward to reviewing your application.

Benefits

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
  
• Flexible Spending Accounts / Health Savings Account
  
• Short and Long Term Disability.
  
• Employee Assistance Program
  
• Basic Life/Accidental Death & Dismemberment
  
• Accident Insurance
  
• Critical Illness Insurance
  
• Retirement Plan 401(a) with employer match.
  
• 457(b) Deferred Compensation.
  
• Paid time off including vacation, sick and holidays.
  

Click here to view information on Larimer County's Benefits.

Supplemental Information

Schedule:

Full-time position with availability to work on shift schedule as required.
Weekend days may vary but will be required, including holidays.
Ability to carry a pager and be in an on-call status as backup and to cover vacations.

Hiring Process:

• Complete the Online Application
  
• Pre-Employment Questionnaire
  
• Assessment Testing
  
  
• Background Investigation
  
• Polygraph Examination
  
• Leadership Interview
  
• Psychological Test
  
• Pre-Employment Medical and Drug Screen
  
• Leadership Final Approval
  

Other Information to Note:

An offer of employment is contingent upon the successful completion of a pre-employment drug screen and background check. As marijuana is an illegal substance under federal law, testing positive for marijuana (medical or otherwise) or any other substance for which the county tests will result in the contingent offer of employment being revoked. Successful completion of the drug screen is defined as obtaining a negative result.

Applicants must meet all of the following:

• Must be legally authorized to work in the United States
  
• Cannot have a felony conviction
  
• No convictions involving domestic violence
  
• No use of illegal drugs within the past five years
  

***For current Sheriff's Office employees***
In order to be considered, you must get a Letter of Support from your chain of command and submit the Letter of Support with your application by close of the job posting . Please use the following process for your Letter of Support:
Submit your Letter of Intent to your direct supervisor.
Your direct supervisor will then write a Letter of Support and route that Letter of Support through your chain of command.
Your next level supervisor/manager endorses your direct supervisor's Letter of Support.
Your mid-level manager then endorses your Letter of Support.
Your Division Commander then endorses your Letter of Support.
Submit your fully endorsed Letter of Support along with your application.

Recruitment Contact:
Email nyerm@co.larimer.co.us or call 970-498-5510.

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off including vacation, sick and holidays.

Click here to view information on Larimer County's Benefits.

Closing Date/Time: 11/11/2024 11:59 PM Mountain

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• Larimer County

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