Quality Improvement Specialist

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from accredited four-year college or university with major coursework in a field related to the job, plus two (2) years of related experience. Experience may substitute for education up to the maximum of four (4) years.

Licenses or Certifications:

• None.

Notes to Applicants

Austin Resource Recovery (a department within the City of Austin) is looking to hire a candidate to assist with various Quality Assurance initiatives. In particular, the Strategic Initiatives Division of Austin Resource Recovery is looking for an employee with strong analytical and report writing skills to complete multiple projects. Specific work tasks include assisting with conducting various internal audits, updating and validating compliance measures, monitoring the department’s performance measures, creating surveys, collecting and analyzing data, and developing reports based off of performed analysis that include recommendations for management. In addition, the ideal candidate will have a understanding of various data analytics methods, experience with creating reports and databases utilizing Power BI and SharePoint.

The successful candidate will have excellent communication skills and report writing abilities. Experience with process automation using Power Apps, Power Automate, and other SharePoint tools is a plus. Other duties may be assigned as required.

Application:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. Be sure to provide job titles and employment dates for all jobs you wish to be considered. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). The responses to the supplemental questions inquiring about experience should be reflected on your application.

Each individual who submits an application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that position. Employees in Good Standing who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.

Skills Assessments: A competency assessment may be required to verify your skill set.

If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate, and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.

90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above.

Nepotism Policy: The City of Austin Nepotism Policy states, “No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative’s employment.”

Virtual Interviews: Austin Resource Recovery may conduct virtual interviews.

Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to twenty (20) pounds. Prolonged periods of sitting at a desk and working on a computer.

Benefits: Working with the City of Austin at Austin Resource Recovery ( ARR ) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises.
Pay Range
$26.61 - $31.87 per hour
Hours
Monday - Friday; 8:00 AM - 5:00 PM.
Employees may be required to work some early mornings or weekends due to business needs.
Job Close Date 10/24/2024 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane, Bldgd 1, Austin TX 78754 Preferred Qualifications
Preferred Experience:

• Experience conducting quantitative analysis and interpreting the results.
• Experience monitoring data sets and identifying and explaining trends or outliers.
• Experience developing professional reports with data visualization tools such as Excel or Power BI, that include developing recommendations.
• Experience with process automation using Power Apps, Power Automate, and other SharePoint tools.
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Collects, analyzes, and oversees data entry on relevant quality performance indicators or measures. Maintains a database in order to perform trend analysis and provides statistical reporting of trends, other quality reviews, and associated activities Monitors and evaluates appropriateness of facility quality management plans and practices. Designs, schedules and conducts quality reviews as appropriate to the facility or service; performs or coordinates chart and/or other medical record reviews and records and/or abstracts specific relevant data as appropriate. Coordinates the development or various reports regarding performance of quality indicators or measures. Participates in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality management needs of the facility or service. Collaborates and consults with other associated facilities regarding current quality management issues and activities. Provides quality and compliance assessments of third parties and recommends solutions Reviews, analyzes and ensures compliance with all related local, state, and federal laws and guidelines Prepares work papers, summaries, and reports Provides guidance and recommendations to management in the development and completion of the performance based budget measures

Responsibilities - Supervisor and/or Leadership Exercised:

• None

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of financial and economic analysis
• Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
• Knowledge of research methodologies, cost/benefit analysis, statistics, and financial models.
• Knowledge of accounting practices and procedures
• Knowledge of quality review practices and procedures
• Knowledge of performance based measurements and competitive analysis
• Knowledge of municipal finance and accounting
• Skilled in communication both verbal and written
• Skilled in team dynamics
• Skilled in negotiation of projects and programs.
• Skilled in engaging stakeholders and facilitating accurate requirements to capture and manage stakeholder’s expectations.
• Ability to assess current operations on an ongoing basis and implement required changes

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications of the Quality Improvement Specialist include: Graduation from accredited four-year college or university with major coursework in a field related to the job, plus two (2) years of related experience. Experience may substitute for education up to the maximum of four (4) years. Do you meet the minimum qualifications of this position?

• Yes
• No

* Please provide a brief description of how you meet these minimum qualifications. Please detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable).
(Open Ended Question)
* Please describe your experience conducting quantitative analysis and interpreting the results.
(Open Ended Question)
* Please describe your experience monitoring data sets and identifying and explaining trends or outliers.
(Open Ended Question)
* Please describe your experience developing professional reports with data visualization tools such as Excel or Power BI, that include developing recommendations.
(Open Ended Question)
* Please describe experience with process automation using Power Apps, Power Automate, and other SharePoint tools.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

Were you referred to this job opportunity by an Austin Resource Recovery employee? If yes, please provide the employee’s full name.
(Open Ended Question)
How did you hear about this opportunity? (The information requested is optional and is not considered as part of the application for employment.)

• Employee Referral
• Online Advertising/Media
• ARR Job Fair
• Workforce Solutions Job Fair
• COA Website
• CDL Driving School
• Other

Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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