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Job Description
Job Summary
The purpose of this position is to provide customer service to citizens and maintain the library's collection in a neat and orderly manner. This is accomplished by staffing customer service desks; assisting computer customers; providing ready reference and directional assistance in person, on the phone, or over the internet; planning and/or participating in the libraries' program curriculum; facilitating the circulation of library materials; handling and receiving money; providing shelf maintenance, including shelving and weeding. Other duties include ensuring daily preparation of holds; searching shelves for lost and missing items; stocking display areas with a new selection of books; and interacting with other City employees and citizens.
This is a permanent part-time position working 10-19 hours per week.
Essential Job Functions- Facilitates the circulation of library materials by checking out library materials with the use of integrated automated system; issuing new cards; providing friendly customer service such as answering questions in person and by phone and solving problems; retrieving periodicals from the mailroom and making them available for customer use; processing inter-library loan requests; and renewing items in person and by phone.
- Handles and receives money by taking fines; recording transactions in computer and in the cash register; making change; balancing cash register funds at the end of the day; and handling copier funds.
- Provides shelf maintenance by shelving books in appropriate order; maintaining assigned shelving areas neat and in proper order; stocking book displays; performing periodic shelf reading to maintain order; and shelving books that have been used by customers.
- Checks in library materials by retrieving returned materials from book drops; checking materials in using integrated automated system; sorting materials by format and call number; and recording appropriate information for holds and overdue materials.
- Completes miscellaneous circulation tasks by ensuring daily preparation of holds; preparing daily cash report; searching shelves for lost and missing items; keeping various statistics and preparing monthly report; searching various bibliographies in library catalog; computer customers; typing memorial plates as necessary; cataloging adult and juvenile books; and answering phones. Opens and closes the building as necessary.
- Receives and invoices library materials by receiving materials in various formants; confirming ordered items are received in good condition; entering invoices for items received and preparing payment vouchers for items received; returning damaged or incorrect items to vendors; and entering cataloging records received from vendors into the main frame.
- Prepares library materials by applying plastic jackets or clear laminate, spine labels, barcodes, theft security strips, or any other necessary preparation to materials; sorting books by classification area; oversees repairs.
- Coordinate with all other areas of the library system to maintain an efficient, effective and supportive team environment in order to implement division-wide and system-wide initiatives.
- Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
- Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
- Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
- Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
- Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
- Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
- Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Minimum Qualifications- High school diploma or GED required. Experience working in a library setting preferred.
- Bilingual is highly preferred
- Valid Texas Class C Driver's License
The City offers a full range of benefits for full time employees, including, but not limited to the plans as defined in the Benefits Guide. Summary of Benefits
Closing Date/Time: 10/18/2024 5:00 PM Central -
Special Instructions
10/18/2024 5:00 PM Central -
ABOUT THE COMPANY
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City of Grand Prairie
Show moreWelcome to the City of Grand Prairie! We Live Life Grand here – about 200,640 residents call Grand Prairie home, and we’re still growing. Grand Prairie is the 16th largest city in Texas and the 125th largest city in the United States, but we still have small town values. We are rated the #1 Best Place to Retire in the U.S., 2nd Happiest City in Texas, 5th Best City for First-Time Home Buyers in Texas, 7th Safest Large City in Texas, and in the Top 50 U.S. Best Place to
Raise a Family!We have attractions that draw almost 10 million visitors a year to:
- Epic Waters Indoor Water Park showcasing 80,000 square feet of year-round water fun referred to as a “cruise ship on land”
- The Summit Active Adult Center with state-of-the-art fitness training, indoor infinity edge pool with lap lanes and exercise vortex, theater, game room, sauna
- PlayGrand Adventures (10-acre, all-accessible playground) is an exciting opportunity to provide a safe and fun playground experience for all ages and abilities (open late 2019)
- Firehouse Gastro Park restaurant downtown (conversion of historic Firehouse #1)
- Lone Star Park Thoroughbred Horse Race Track
- The Theatre at Grand Prairie concert venue
- Historic Uptown Theater in downtown
- IKEA, Living Spaces and the Premium Outlet Mall
- Traders Village
- Lake Joe Pool
- Ripley’s Believe It Or Not! And Palace of Wax
- Epic Central Park, a 172-acre park with five lakes, a Grand Lawn amphitheater, trails and a water and light show
- Chicken N’ Pickle
- Bolder Adventure Park
- The Epic Arts, Fitness and Entertainment Center with $1 million in cardio and strength training equipment, indoor walking/jogging track, group fitness and more
Grand Prairie recently welcomed more than 50 new restaurants and retail stores along SH 161, and development continues at a brisk pace. The city offers a vibrant lifestyle, with the best parks in the nation, more amenities than most, affordable to affluent housing and friendly neighbors.
City employees work hard to ensure Grand Prairie is known as an organization that creates Raving Fans by delivering world-class service. Our employee family and elected officials constantly live our values, aggressively move toward our vision and are always looking for ways to make the business of running a city even better.The hard work, positive input and optimism of all our city employees all play a key role in our success. We look forward to you joining our
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