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Job Description
Unemployment Specialist
Springfield Regional Claims Center
Annual Salary Range: $40,788 - $42,840
Why you will love this position:
We are looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. This position is in the Springfield Regional Claims Center and serves the critical functions of providing excellent customer service and assistance in processing Unemployment Insurance benefit claims through the Division’s phone system.
What you will do:- Answer/respond to telephone and written inquiries regarding unemployment insurance.
- Secure detailed information to process state and federal unemployment insurance claims.
- Gather/document sufficient information to properly determine the type of unemployment claim.
- Accurately and comprehensively enter data received during phone contacts into the computer system.
- Interview claimants to secure information concerning previous wages earned and weeks worked.
- Exercise independent judgment and initiative within the framework of established laws, policies, and procedures.
All you need for success:
Qualifications- 4 years of relevant experience OR a Bachelor’s degree in an applicable field of study
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
Desired Attributes- Ability to consistently display strong customer service skills with both internal and external customers.
- Knowledge of interviewing techniques and procedures required in the processing of claims for unemployment insurance received through the claims intake phone system.
- Knowledge of the principles, objectives, and regulations underlying the unemployment insurance program and of the applicable state and federal laws.
- Knowledge of computer and related equipment for data input, retrieval, and word processing.
- Ability to work efficiently, effectively, and accurately.
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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