-
Job Description
The Family Support Division (FSD), Child Support Outreach Unit is seeking a candidate to fill a Benefit Program Specialist position. This position will be based on the candidate selected. A considerable amount of travel is required, some occurring outside of the coverage area and requiring overnight stays.
The successful candidate will manage a caseload of child support clients enrolled in outreach programs. Responsibilities include, but are not limited to:- Conducting on-site child support presentations and in-depth interviews of persons in Eastern Region Department of Corrections Adult Institutions at least twice a week;
- Travels frequently, including overnight stays averaging 5 overnight stays per month; travel required outside of the region area;
- Not eligible for Distributive Work
- Assist with coordinating child support outreach activities;
- Assist in program planning, development, evaluation and implementation utilizing existing data and research regarding best practices;
- Assist in developing new program policies and procedures;
- Modify existing program policies and procedures and communicate changes to contracted providers as required;
- Monitor services provided by contracted providers and write monitoring reports;
- Provide technical assistance and training as needed;
- Maintain data for the areas(s) assigned and distribute to the FSD offices within the region(s);
- Represent FSD at meetings on boards, councils, committees, and workgroups;
- Utilize knowledge of Child Support policies and procedures and conduct extensive research to provide assistance, guidance, and coordination in the successful development of new material for the Outreach Program;
- Work closely with our contractors/community partners;
- Utilize knowledge of Child Support policies and procedures as well as knowledge of the contractual agreements between the State of Missouri and contractors to provide assistance, guidance, and coordination in the successful productivity and effectiveness of the outreach activities.
Two or more years of professional experience (e.g., Family Support Eligibility Specialist, Child Support Specialist, Children’s Service Worker, Medicaid Technician) with the Missouri Department of Social Services in income maintenance; social services; medical services; resource, financial, or legal investigation; child support enforcement, or a closely related area; OR
A Bachelor’s degree from an accredited college or university, with a minimum of 15 earned credit hours in one or a combination of the following: Accounting; Business, Public or Health Care Administration; Education; Nursing; Medical Technology; behavioral or social sciences; or a closely related field; and,
Two or more years of professional experience in income maintenance; social services; medical services; resource, financial, or legal investigation; child support enforcement, or a closely related area. (24 earned graduate credit hours from an accredited college or university in the specified areas may substitute for one year of the required experience.)
Desired Skills:- Case management with an emphasis in coaching
- Experience in child support program and policy;
- Knowledge of community resources;
- Excellent problem-solving and time management skills;
- Ability and skill in handling complex and sensitive interpersonal communications and interactions;
- Excellent oral and written communication skills; and
- Possess the ability to adjust to a changing environment and achieve
- Three years of Child Support experience
Recruitment Area: Accepting applications from all qualified applicants.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . -
ABOUT THE COMPANY
-
-
State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
-