Administrative Manager

Administrative Manager

Department of Revenue - Taxation Division

Income Tax Bureau - Discovery, Refunds and Returned Mail, Federal/State Coordinator

Location: 301 W. High Street, Jefferson City, MO

Salary Range: $73,000 annually

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The Administrative Manager position provides leadership and management decisions for the Income Tax Bureau. This position will oversee approximately 35 employees, including two Customer Service Managers and an Associate Research/Data Analyst. The position leads the Federal/State Coordinator, the Refunds and Returned Mail Section, and the Discovery Section. The Refunds and Returned Mail Section is responsible for ensuring that income tax refunds are issued daily. If refunds are returned due to an incorrect address, this section researches and updates the account with the correct mailing address. They handle returned mail and incoming mail received for the Income Tax Bureau. The Discovery section ensures that our Missouri customers are tax compliant with filing and paying income taxes. The position of the Federal/State Coordinator is responsible for making sure that the Department is safeguarding Federal Tax Information according to IRS guidelines.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Be an out of the box thinker and visionary who will lead the Bureau into the future through data analytics and customer service.
• Focus on continuous process improvements with the ultimate goal of enhancing our processing methods.
• Cultivate a positive and respectful work environment through collaboration with other members of the Bureau.
• Contribute to the strategic execution of the Department’s mission by managing day-to-day operations.
• Lead trustingly, respectfully, and empowering.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Customer Service

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Bachelor’s Degree or equivalent combination of education and experience.
• Five or more years of relevant experience and 2-4 years of supervisory experience. (Substitutions may be allowed)

PREFERRED QUALIFICATIONS:

• Extensive leadership and proven management skills and strategic planning of diverse and complex operations
• Ability to lead others to support and promote a diverse and inclusive workplace and ensure timely return processing
• Ability to develop and lead process improvement projects through successful project management principles
• Ability to develop and utilize data to evaluate and measure performance and deliverables

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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