Airport Security Representative III - Credentialing

The supervisor assists in the management of all aspects of the security credentialing program and operation for the airport in compliance with the TSA approved Airport Security Program and other applicable regulations. This position is one of high trust and is responsible for confidential and sensitive security information. This position requires effective skills to lead, train, and motivate a diverse staff, exercises considerable independent judgement and initiative, and maintains effective working relationships with stakeholders and the public.

The individual in this role supervises and directs the work of the Airport Trusted Agents. This position requires independent work, discretion and diplomatic skill in explaining policies and working effectively with Airport personnel, local, state and federal agencies, corporations, tenants, and visitors. The supervisor assists in oversight of contract services for the badging system operation and maintenance, Direct Aviation Channeler, Interactive Employee Training Program, and appointment system, ensuring contract performance standards and compliance with 49 CFR Part 1542 and applicable Security Directives.

Supervision Received

Works under general supervision. May work independently or with other staff with responsibility for the completion of assigned tasks.

Minimum Qualifications

• Associate degree in aviation, business, management, business management, or a related field.

• Five (5) years of experience in managing the processing of numerous customer transactions on a daily basis. Processing may have been managed utilizing a queuing system or through the scheduling of resources.

• Five (5) years of experience in a supervisory or team lead role managing the work of staff that provide service directly to customers.

• Five (5) years of supervisory experience dealing with personnel management that includes: communicating expectations, scheduling, resources, hiring, training, performance management and conducting disciplinary procedures.

• Documented experience managing inventory/supplies, handling payments and performance reporting.

• Documented experience reviewing documents or records for authenticity.

-or-

• Bachelor's degree in aviation, business, management, business management, or a related field.

• Three (3) years of experience in managing the processing of numerous customer transactions on a daily basis. Processing may have been managed utilizing a queuing system or through the scheduling of resources.

• Three (3) years of experience in a supervisory or team lead role managing the work of staff that provide service directly to customers.

• Three (3) years of supervisory experience dealing with personnel management that includes: communicating expectations, scheduling, resources, hiring, training, performance management and conducting disciplinary procedures.

Preferred Skills and Expertise

• Master's degree in aviation management, business management, or a related field and 1-2 years' experience in airport security or other security operations.

• Ability to type 40 - 60 WPM.

• Experience in a multi-lingual and/or an airport environment is preferred.

• Strong technical knowledge of web-based applications and capable of taking detailed technical notes when escalating advanced problems to Information Technology or software vendors in a collaborative and effective manner, including test changes and/or updates to the software application for QA.

• Fundamental knowledge of government issued identification and lawful status documents, including VISA classifications.

• Ability to obtain Airport Certified Employee (ACE) Trusted Agent professional certification.

Licensures and Certifications

Valid Georgia driver’s license.

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with the job.

Physical and Lifting Capabilities Standing: None or Occasionally (Less than 1/3 of work time) Walking: None or Occasionally (Less than 1/3 of work time) Sitting: Continuously (over 2/3 of work time) Stooping or Kneeling: None or Occasionally (Less than 1/3 of work time) Reaching / working overhead: None or Occasionally (Less than 1/3 of work time) Lifting - Up to 20 pounds: None or Occasionally (Less than 1/3 of work time) Sensory Capabilities Color Vision

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

Closing Date/Time: 2024-11-15

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• City of Atlanta

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