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Job Description
Job Location: This position will be located at 832 Weathered Rock Ct. Jefferson City MO
Why you’ll love this position:
The individual in this classification functions as the primary administrative staff at the reception desk providing customer service in the performance of technical and paraprofessional work in the dissemination of information regarding the Missouri Consolidated Health Care Plan. This individual will also serve as a back-up to the call center.- What you’ll do:
- Greet and check in visitors
- Answer multi-line telephone promptly and professionally directing callers to the appropriate department for assistance.
- Process returned mail according to HIPAA guidelines
- Assist walk-in members with premium payments.
- Effectively and efficiently operate standard office equipment including printer, facsimile, personal computer, and label printer.
- Compose and type general memorandums and correspondence as directed by the supervisor or manager.
- Process and review reports with various deadlines and make outbound member calls as required.
Assist call center during annual Open Enrollment in October and as back-up as needed.- Maintain accurate and detailed member outreach telephone logs.
- Attend required training and staff meetings.
- Work in conjunction with all necessary MCHCP departments to resolve member issues.
- Performs other related duties as needed or assigned.
Minimum Qualifications:- Requires a high school diploma or equivalent.
- Requires one year customer service experience or one year of higher education.
- Requires one year of clerical or administrative professional experience.
- Must be able to type a minimum of 40 words per minute.
- Must maintain an excellent attendance record.
- Knowledge of medical insurance highly desired but not required.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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