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Job Description
Customer Service Manager (Field Coordinator) Region 3 - License Office Bureau (LOB)
Department of Revenue
Location: Remote (LOB: Truman Building - 301 West High Street, Jefferson City, MO)
(Must reside within the counties listed below or neighboring counties)
Travel is approximately 81%-90%
Annual Salary: $ 45,330.00- $50,109.00
DOR’s vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Customer Service Managers partner with other bureaus within MVDL to help train and educate the license office staff around the state. Team Members work in an exciting, fast paced environment that will utilize your technical expertise and professional skills.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:- Provide technical assistance and training to Motor Vehicle Driver License contract license offices and License Office staff on procedures and transactional processing.
- Conduct inspections of license office general operations to ensure licensing transactions, procedures and money are handled according to established procedures.
- Monitor license office contractual requirements for compliance.
- Overnight stays will be required occasionally, possibly several nights in a row.
- Routinely travel to approximately 13 contract license offices located in Cooper, Moniteau, Carroll, Cole, Boone, Howard, Callaway, Chariton, Saline, Audrain, and Randolph.
CORE COMPENTENCIES NEEDED:
Strategic Thinking
Computer Literacy
Attention to Detail
Effective Writing
Self-directed
Organizational Abilities
Clear Communication
Team Building
Work under stress
Professionalism
Assertiveness
Able to drive long distances
Able to lift up to 50 lbs
Stand/Sit long periods of time
Work independently
Valid Driver License
QUALIFICATIONS:- 5-7 years of relevant customer service experience and 2-4 years of supervisory experience.
- Knowledge and understanding of Motor Vehicle/Marine titling and registration policies and procedures.
- Knowledge and understanding of Driver License policies and procedures.
- Professional or technical experience in a license office.
- Considerable knowledge of the principles and techniques of effective management, supervision and organization.
- Working knowledge and understanding of license office operations.
- Must have the ability to communicate clearly and concisely in writing and when speaking.
- Work collaboratively with contractors, DOR team members, and the citizens of Missouri.
- Able to assess, evaluate and appropriately coach License Office staff.
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
The State of Missouri is an equal opportunity employer.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:- Provide technical assistance and training to Motor Vehicle Driver License contract license offices and License Office staff on procedures and transactional processing.
- Conduct inspections of license office general operations to ensure licensing transactions, procedures and money are handled according to established procedures.
- Monitor license office contractual requirements for compliance.
- Overnight stays will be required occasionally, possibly several nights in a row.
- Routinely travel to approximately 13 contract license offices located in Cooper, Moniteau, Carroll, Cole, Boone, Howard, Callaway, Chariton, Saline, Audrain, and Randolph.
CORE COMPENTENCIES NEEDED:
Strategic Thinking
Computer Literacy
Attention to Detail
Effective Writing
Self-directed
Organizational Abilities
Clear Communication
Team Building
Work under stress
Professionalism
Assertiveness
Able to drive long distances
Able to lift up to 50 lbs
Stand/Sit long periods of time
Work independently
Valid Driver License
QUALIFICATIONS:- 5-7 years of relevant customer service experience and 2-4 years of supervisory experience.
- Knowledge and understanding of Motor Vehicle/Marine titling and registration policies and procedures.
- Knowledge and understanding of Driver License policies and procedures.
- Professional or technical experience in a license office.
- Considerable knowledge of the principles and techniques of effective management, supervision and organization.
- Working knowledge and understanding of license office operations.
- Must have the ability to communicate clearly and concisely in writing and when speaking.
- Work collaboratively with contractors, DOR team members, and the citizens of Missouri.
- Able to assess, evaluate and appropriately coach License Office staff.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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